Job Description
- Participate all implementation client calls
- Support in presenting relevant slides from the Implementation PPT to the clients and answer questions
- Support Implementation Team on action items
- Reviewing Member Engagement Material, reporting requirements etc and provide inputs
- Support any process change discussions as needed
- Ensuring Ops is informed on Project Scope, Client's asks and addressing open questions
- Attend weekly client calls
- Share Production Plans. If there are any changes, explain reason for changes
- Address client service questions and escalations
- Support the complaint handling process, including close looping with the clients
- Review Project Health and liaise with Operations if Amber/Red for POA.
- POA formulation will be Ops/Planning Team responsibility but presenting to the client is PAM
- Coordinate with Operations and support items critical for Client SLA
- Liaise with respective teams on managing client deliverables
- Monitor tasks for close looping with client/Front Office in a timely fashion
- Support the current Process Change Request process by facilitating discussions with Ops and then supporting solutioning once approved. This includes follow up with Ops and communication with PM/CE Teams
- Support discussion related to client portal, queries, changes requested and solutions
- Participate in discussions related to additional volume. Liaise with internal teams as needed
- Present PHA Guidelines on client call and answer related questions
- Review all client facing adhoc reports prepared by planning team to ensure it aligns with client needs.
- Assist client success/sales/marketing in preparing client facing decks.
- Participate in calls/Face to face meetings and answer pertinent questions
- Support discussions related to client invoicing and solution
- Drive PHA_AM and any cross functional OKR that involve CE/PM and Operations
Base Pay Range: $40k-$55k+ 5% annual
Requirements
- Minimum of 2-3 years of experience in account management, in the healthcare industry.
- Strong understanding of the healthcare sector and its regulations.
- Excellent communication and interpersonal skills.
- Proven ability to manage and grow client relationships.
- Strong problem-solving and negotiation skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong organizational and time management skills.
- Ability to travel as needed.
- Experience with contract negotiation and management.
- Ability to analyze data and prepare reports.
- Strong attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
- Proactive and results-driven mindset.
- Ability to adapt to changing industry trends and client needs.
- Strong presentation skills.
- Ability to work under pressure and meet deadlines.
- Commitment to providing exceptional customer service.
- Knowledge of healthcare marketing and sales strategies
Benefits
- Medical - Dental - Vision
- 401k
- PTO
- Paid parental leave
Key skill Required
- Customer Service
- Microsoft Office
- Account Management
- Amber
- Sales
- Ability to Handle
- Ability To Work Under Pressure
- Attention to Detail
- Change Request
- Client Facing
- Commitment
- Communication
- Contract Negotiation
- Healthcare
- Healthcare Industry
- Implementation
- Interpersonal Skills
- Management
- Marketing
- Member Engagement
- Presentation
- Proactive
- Proven Ability
- Reporting
- Time Management
- Work Independently
