PHA Account Manager

• Participate all implementation client calls
• Support in presenting relevant slides from the Implementation PPT to the clients and answer questions
• Support Implementation Team on action items
• Reviewing Member Engagement Material, reporting requirements etc and provide inputs
• Support any process change discussions as needed
• Ensuring Ops is informed on Project Scope, Client's asks and addressing open questions
• Attend weekly client calls
• Share Production Plans. If there are any changes, explain reason for changes
• Address client service questions and escalations
• Support the complaint handling process, including close looping with the clients
• Review Project Health and liaise with Operations if Amber/Red for POA.
• POA formulation will be Ops/Planning Team responsibility but presenting to the client is PAM
• Coordinate with Operations and support items critical for Client SLA
• Liaise with respective teams on managing client deliverables
• Monitor tasks for close looping with client/Front Office in a timely fashion
• Support the current Process Change Request process by facilitating discussions with Ops and then supporting solutioning once approved. This includes follow up with Ops and communication with PM/CE Teams
• Support discussion related to client portal, queries, changes requested and solutions
• Participate in discussions related to additional volume. Liaise with internal teams as needed
• Present PHA Guidelines on client call and answer related questions
• Review all client facing adhoc reports prepared by planning team to ensure it aligns with client needs.
• Assist client success/sales/marketing in preparing client facing decks.
• Participate in calls/Face to face meetings and answer pertinent questions
• Support discussions related to client invoicing and solution
• Drive PHA_AM and any cross functional OKR that involve CE/PM and Operations

Base Pay Range: $40k-$55k+ 5% annual

Requirements

• Minimum of 2-3 years of experience in account management, in the healthcare industry.
• Strong understanding of the healthcare sector and its regulations.
• Excellent communication and interpersonal skills.
• Proven ability to manage and grow client relationships.
• Strong problem-solving and negotiation skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM software.
• Strong organizational and time management skills.
• Ability to travel as needed.
• Experience with contract negotiation and management.
• Ability to analyze data and prepare reports.
• Strong attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Proactive and results-driven mindset.
• Ability to adapt to changing industry trends and client needs.
• Strong presentation skills.
• Ability to work under pressure and meet deadlines.
• Commitment to providing exceptional customer service.
• Knowledge of healthcare marketing and sales strategies

Benefits

• Medical - Dental - Vision
• 401k
• PTO
• Paid parental leave