Technical Services Director

Stanton Chase is our sole recruitment source for this position.

To be considered an applicant for this position, e-mail your resume to j.torres@stantonchase.com and include the position code PR25026 in the subject line.

Job # PR25026

Job TitleTechnical Services Director

Office Location Houston, TX

Business Function /Department Business Development

Sales Territory, if applicable

General Role Description

Define and execute comprehensive strategies for the Company's Technical Services (TS) to meet the short and mid-term period (1 to 3 years) of the Mid-Range Plan (MRP) and the long-term (3 to 5 years) strategy and the healthy, sustainable, and profitable growth of the Company.

Role Accountabilities

Develop the annual MRP to forecast the orders, sales, and contribution margin for the TS market segment in alignment with the Company's goals and in collaboration with BU leadership

Manage the Design Request process for new product requirements to product development teams

Assess the Company's capabilities, products, services, and technologies and recommend new TS offerings and enhancements that position the BUs to achieve long-term TS objectives

Determine key wants and needs of the existing industries, markets, and market segments and monitor industry and macro-economic trends to assess how these factors might change over time

Develop Marketing Requirement Specifications (MRS) and Development Request Sheets (DRS) for new products, solutions, and upgrades to existing products to position the BUs to achieve long-term objectives

Monitor and investigate industry technical service trends, the Company's market position, competitive threats, and opportunities in the market to assess how these factors might affect current offerings and change over time and to recommend new and enhanced offerings

Use analytics and metrics to drive strategic decision-making as it relates to technical services

Develop and execute Go-To-Market strategy and collaborate with Marketing, Business Development, and BU leadership on TS product launch

Coordinate and review commercial proposals for accuracy, adherence to company policies, and profitability with engineering, project management, manufacturing, and business executives in accordance with corporate guidelines and in a timely manner

Provide input to initial due diligence on potential M&A targets in relation to new markets and industries to ensure these activities support long-term organization plans in collaboration with the Business Development team

Proactively and positively promote and exemplify the Company brand to internal and external contacts and the general public

Develop and execute strategic business plans for the BUs' entry and offerings of TS to clients, in collaboration with BU and Business Development senior management

Develop, maintain, and continuously improve the system by which client relationships are strengthened and the TS orders strategy is fulfilled effectively

Ensure consistent branding guideline compliance throughout the Company in collaboration with the Global Marketing team

Diagnose gaps between the function's current and desired performance and deploy strategies to resolve

Ensure key information about project performance is acquired and monitored in coordination with other BU management

Ensure effective risk management and communication, in compliance with Company and parent company policies and contractual terms and conditions, to protect the organization from liability

Develop and implement strategies to Increase internal and external awareness and understanding of the BU's objectives and achievements via effective public relations and advertising in global and local media programs in collaboration with the Global Marketing team

Ensure effective design, development, implementation, measurement, and management of the TS systems to increase capability and performance

Develop and manage a system to track current TS offerings and standardization across the BU's

Coordinate and influence within the entire organization to secure resources and solutions to execute the TS strategies

Determine the budget and business resources required for advertising, sales and marketing collateral, trade shows, technical seminars, and related material and activities in coordination with the BUs' commercial leadership

Plan and execute projects to aid in improving and growing the BUs' business to meet goals set by BU senior management

Build and sustain productive relationships with the parent and group companies to ensure collaboration and responsiveness to ensure open communications of technical service programs, activities, and best practices to expand the overall technical services business

Report results for TS Orders and Sales as scheduled and requested to Company and parent company management, including, but not limited to research, analysis, evaluation, and recommendations

General Employee Accountabilities

Bring full effort to bear on tasks assigned by manager

Give manager best advice

Give earliest notice when work cannot be delivered as specified

Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

Comply with all Company policies, practices, and procedures and all regulations and laws

Recommend viable improvements proactively

Ensure effective utilization of business tools and processes

Requirements

Minimum Qualifications

Bachelor's degree in project management, construction management, computer science, engineering, or engineering technology or related field, or equivalent via education and/or work experience

2 years of project or program management experience

5 years in a direct client-facing position in any combination of oil and gas, metals, mining, port solutions, renewable energy systems, paper, or related general industries

2 years' experience in specifying, designing, and/or commissioning electrical and automation systems for metals, port solutions, paper, renewable energy, and/or related general industries

Demonstrated success in business development in a complex business environment with commercial activities in any combination of the oil and gas, metals, mining, port solutions, renewable energy systems, paper, or related general industries

Demonstrated successful experience in business management and strategic planning

Proven ability to work across functional teams

Demonstrated ability to balance strategic direction with hands-on, tactical work

Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

Demonstrated continuous improvement in areas of responsibility

Proficiency in MS Office, a CRM tool, and ERP business system

Availability to travel domestically, up to approximately 10%, and internationally, up to approximately 5%, sometimes with limited notice

Demonstrated use of keen business acumen to develop effective strategies and determine appropriate priorities for improved business results

Proven ability to work effectively, influence without authority, and achieve business goals collaboratively across all functions and levels of an organization

Preferred Qualifications

Demonstrated success leading teams to accomplish business goals

MBA or Master's in applicable field

8 years' sales or business development experience in any combination of oil and gas, metals, mining, port solutions, renewable energy systems, paper, or related general industries

Experience in a business with foreign ownership, preferably Japanese

Demonstrated successful experience in business management and strategic planning

Link to TMEIC Corporation Americas website: https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer