Job Description
The Amazon Device Solutions (ADS) team is seeking a Senior Account Manager to drive complex account relationships and strategic initiatives in our rapidly growing B2B business. You will be responsible for defining and executing account strategies that accelerate the adoption of ADS products, including our digital signage solutions and other technologies. Working closely with our Product, Business Development, and Launch teams, you'll manage relationships with key business customers and technology partners to ensure their success with ADS solutions.
Key job responsibilities
Define and execute complex account strategies to drive adoption of ADS products and services across enterprise customers
Build and maintain strategic relationships with senior-level stakeholders at key accounts and technology partners
Provide tailored recommendations that improve senior-leader account decision-maker experience (ADMX) and customer experience (CX)
Define and scale new business opportunities for existing and potential accounts
Drive alignment between customer needs and ADS product roadmap through close collaboration with Product and Engineering teams
Create and present business reviews and strategic recommendations to Director-level and above
Lead cross-functional initiatives to improve account management processes and playbooks
Actively mentor team members and contribute to the development of account management best practices
Manage complex problem resolution and strategic escalations
Follow this link to view more Amazon Device opportunities within our Operations and Supply Chain teams: https://www.amazon.jobs/content/en/teams/devices-services/operations-supply-chain
A day in the life
Your day might start with a strategic planning session for a major business account, followed by a business review with senior stakeholders. By midday, you could be collaborating with Product teams to align customer needs with our roadmap. The afternoon might involve mentoring team members and working on process improvements. Throughout the day, you'll balance strategic thinking with tactical execution, driving results while maintaining strong relationships with customers and internal teams.
About the team
ADS creates scalable, profitable B2B opportunities by leveraging Amazon's substantial investments in 1P devices, technologies, and infrastructure. Our mission is to empower businesses with connected devices and services that amplify their operations, business performance, and customer engagement. We are a team of innovators tackling difficult problems and building products through fast iteration in a startup-like environment within Amazon.
Basic Qualifications
Experience with annual brand and media planning
Bachelor's degree or equivalent experience
6+ years of relevant experience in account management or related customer-facing roles
Experience working with CMS providers and AV/System integrators
Experience working with vertical customers in Education, Retail, Corporate, and others
Proven track record of managing complex B2B relationships and driving business growth
Experience defining and executing account strategies with limited guidance
Excellent analytical skills with the ability to translate data into actionable insights
Experience managing cross-functional projects and stakeholders
Preferred Qualifications
Experience hiring and developing sales management teams
MBA or advanced degree in related field
Experience in digital signage, IoT, or enterprise technology sectors
Knowledge of Amazon's technology ecosystem and business model
Track record of successful strategic planning and execution in B2B contexts
Excellent project management skills with ability to drive complex initiatives
Demonstrated ability to influence and align multiple stakeholders
Experience developing and optimizing account management processes
Multi-lingual fluency
Proficiency in data analysis tools and programming languages (e.g., SQL, Python)
Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner
Experience selling to Fortune 1000 or Global 2000 organizations
Excellent communication and presentation skills at the senior leadership level
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company?s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,200/year in our lowest geographic market up to $182,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information,
please visit
https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
Define and execute complex account strategies to drive adoption of ADS products and services across enterprise customers
Build and maintain strategic relationships with senior-level stakeholders at key accounts and technology partners
Provide tailored recommendations that improve senior-leader account decision-maker experience (ADMX) and customer experience (CX)
Define and scale new business opportunities for existing and potential accounts
Drive alignment between customer needs and ADS product roadmap through close collaboration with Product and Engineering teams
Create and present business reviews and strategic recommendations to Director-level and above
Lead cross-functional initiatives to improve account management processes and playbooks
Actively mentor team members and contribute to the development of account management best practices
Manage complex problem resolution and strategic escalations
Follow this link to view more Amazon Device opportunities within our Operations and Supply Chain teams: https://www.amazon.jobs/content/en/teams/devices-services/operations-supply-chain
A day in the life
Your day might start with a strategic planning session for a major business account, followed by a business review with senior stakeholders. By midday, you could be collaborating with Product teams to align customer needs with our roadmap. The afternoon might involve mentoring team members and working on process improvements. Throughout the day, you'll balance strategic thinking with tactical execution, driving results while maintaining strong relationships with customers and internal teams.
About the team
ADS creates scalable, profitable B2B opportunities by leveraging Amazon's substantial investments in 1P devices, technologies, and infrastructure. Our mission is to empower businesses with connected devices and services that amplify their operations, business performance, and customer engagement. We are a team of innovators tackling difficult problems and building products through fast iteration in a startup-like environment within Amazon.
Basic Qualifications
Experience with annual brand and media planning
Bachelor's degree or equivalent experience
6+ years of relevant experience in account management or related customer-facing roles
Experience working with CMS providers and AV/System integrators
Experience working with vertical customers in Education, Retail, Corporate, and others
Proven track record of managing complex B2B relationships and driving business growth
Experience defining and executing account strategies with limited guidance
Excellent analytical skills with the ability to translate data into actionable insights
Experience managing cross-functional projects and stakeholders
Preferred Qualifications
Experience hiring and developing sales management teams
MBA or advanced degree in related field
Experience in digital signage, IoT, or enterprise technology sectors
Knowledge of Amazon's technology ecosystem and business model
Track record of successful strategic planning and execution in B2B contexts
Excellent project management skills with ability to drive complex initiatives
Demonstrated ability to influence and align multiple stakeholders
Experience developing and optimizing account management processes
Multi-lingual fluency
Proficiency in data analysis tools and programming languages (e.g., SQL, Python)
Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner
Experience selling to Fortune 1000 or Global 2000 organizations
Excellent communication and presentation skills at the senior leadership level
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company?s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,200/year in our lowest geographic market up to $182,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information,
please visit
https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key skill Required
- Customer Service
- SQL
- Project Management
- Python
- Account Management
- B2B
- Business Development
- Data Analysis
- Sales
- Accounts
- Analysis
- Business Growth
- Business Model
- Business Operations
- Business Review
- Collaboration
- Communication
- Customer Engagement
- Customer Experience
- Customer Needs
- Demonstrated Ability
- Development
- Driving Results
- Ecosystem
- Enterprise Technology
- Fluency
- Focused
- Guidance
- History
- Inclusive
- Influence
- Infrastructure
- Leadership
- Management
- Media Planning
- Mentoring
- Onboarding
- Orientation
- Presentation
- Professionalism
- Proven Track Record
- Retail
- Roadmap
- Sales Management
- Sound Judgment
- Strategic Initiatives
- Strategic Planning
- Strategic Thinking
- Supply Chain
- Tactical
