Sales Operations Analyst

SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity.

Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats.

We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney, and more. With offices in LA, London, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.

Responsibilities

We're hiring a Sales Operations Analyst to help us run a smoother, smarter sales engine. You'll take ownership of Salesforce administration, support our sales processes, and manage key sales tools that keep everything connected.

This role is a mix of hands-on system management, process improvement, and reporting helping our sales team work more efficiently and drive better results.

You'll be a key part of making sure our sales infrastructure scales as we grow

• Manage day-to-day Salesforce operations, including user onboarding, permission management, workflows, Flows, validation rules, and approval processes.
• Enforce data hygiene best practices to maintain a clean, reliable CRM environment that supports reporting accuracy and user trust.
• Follow change management and governance best practices when making system updates, ensuring minimal disruption and maintaining data integrity.
• Administer and maintain integrations between Salesforce and third-party sales tools ensuring seamless data syncing and system performance.
• Troubleshoot day-to-day Salesforce and tool issues, providing user support and escalating complex problems to vendors as needed.
• Maintain clear documentation of system configurations, workflows, and tool integrations to support internal knowledge sharing.
• Partner with GTM and Sales Operations teams to understand business needs and translate them into effective Salesforce configurations, automation, and process improvements.
• Support lead management, account assignment, opportunity management.
• Develop and maintain actionable reports and dashboards that provide visibility into sales pipeline, team performance, and revenue metrics.
• Continuously evaluate existing reporting and operational processes, recommending improvements that drive efficiency, standardization, and pipeline health.
• Proactively identify inefficiencies, user pain points, or data gaps, and recommend scalable solutions that drive sales team productivity and operational excellence.

Requirements

• Hands-on Salesforce administration experience, including user management, Flows, workflows, validation rules, and basic system configuration.
• Strong understanding of B2B sales processes, including lead management, opportunity stages, and CRM best practices.
• Comfortable managing and improving CRM systems (especially Salesforce) to support sales process efficiency and data quality.
• Analytical and detail-oriented mindset, with a proactive approach to identifying and solving problems.
• Strong communication and collaboration skills across sales and operations teams.
• Results-driven, with a focus on delivering impactful improvements to systems, processes, and reporting.
• High level of adaptability, initiative, and ownership in a fast-paced environment.
• Eagerness to learn new tools, skills, and approaches to drive operational excellence.
• Salesforce Administrator Certification (ADM-201) preferred, not required
• Ability to handle confidential business information with professionalism and discretion.