Knowledge Management Manager

Founded in 2003, IT Concepts? core valuescustomer-centricity, teamwork, drive to deliver, innovation, and integrityensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts seeks an experienced Knowledge Management Manger to support our VA-ESOM-End Point Support and Operations Monitoring contract.

Responsibilities:

• Support and develop services for Knowledge Management Systems & Platforms, e.g., Microsoft SharePoint Server (MOSS) and internal websites, incl. application design, development, deployment, support server updates and migrate SharePoint solutions, create & manage websites.

• Continually investigate methods to improve knowledge availability, reliability, and performance through peer review and implementation roadmaps with developers.
• Ensure compliance through regular assessments, agency privacy and security policies, regulations, and standard operating procedures.
• Lead training curriculums for users, including agency employees and contractors.
• Observe and derive ordinary decision filters across business groups for evaluation, selection, prioritization, and balancing.
• Collaborate with other Contract Business Operations functions to support and scale the agency's Office of Information Technology mission to "Modernize & standardize IT Services & Support."

Location: This position can be performed in a remote working environment and will be supporting Eastern Time working hours.

Requirements

• Bachelor's degree in engineering, computer science, systems, business or related scientific /technical discipline (8 years of additional relevant experience may be substituted for education)
• 10+ years of experience with leading Knowledge Management / Enterprise Content Management (e.g. SharePoint, websites) including analysis, design, development, and deployment support for repository requirements, auditing, reliability and
• performance improvements; capacity planning, high availability solutions and implementation / upgrade / migration support.
• Proven experience in managing Information Technology (IT) related projects. Must be well versed in life cycle and project management methodologies. Must have experience in tracking costs, schedule and performance progress. Must be able to identify and mitigate risks.
• IT skills to use software applications to manage business information, and strong structural analysis and critical thinking skills.
• Industry knowledge and/or U.S. Government security controls and best practices.
• Strong problem-solving, coaching, and teamwork skills.
• Excellent oral and written communication skills to include reports and visualizations to support analysis, reporting, and briefings.

Preferred :

• Experience supporting a federal client.

• Project Management Professional (PMI-PMP) or equivalent

Clearance Requirements:

• Must be able to obtain and maintain Public Trust Clearance.
• Must be US Citizen or Green Card holder.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts who pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index WinnerMid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer a competitive benefits package that includes paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.

We invest in our employeesEvery employee is eligible for education reimbursement for certifications, degrees, or professional development.? Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or engage in other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes a commitment to continuous professional development.

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activitiesvirtual and in-persone.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We appreciate your commitment to building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, ITC has established an affirmative action plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: "Apply for this Job" button at the bottom of this Job Description or the button at the top: "Application." Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to be considered for a position. If you need alternative application methods, please emailcareers@useitc.comand request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.

Qualification

Bachelor's Degree