Integrations Support Engineer

Be Part of Our Mission

Learnlightis an EdTech company that's passionate about putting trainers at the heart of the learning experience because that's what delivers life-changing impact. We use award-winning technology to deliver language, intercultural and interpersonal skills training online and on the ground, to learners in more than 180 countries. Since our early years as a digital start-up, we've worked with hundreds of blue chips and international institutions across the world. Our communication skills training is used by more than 1,500 companies and by over 700,000 workplace learners, setting them apart in an increasingly complex and global business environment.

Your Career Opportunity

In this exciting new career opportunity, you'll be reporting to the Senior Full-Stack Software Engineer on full-time hours and working from home remotely.

As an Integrations Support Engineer, you'll have a direct impact on assessing client needs, translating technical requirements into actionable solutions, enhancing the sales process, and supporting onboarding to ensure seamless integration with existing systems. Collaborating with our Engineering teams, you will:

• Serve as the primary point of contact for integrations within the Engineering department and project delivery teams.

• Analyse technical requirements and collaborate with stakeholders to implement solutions and document technical specifications for integrations.

• Drive software engineering excellence, maintaining proficiency in tools, best practices, and processes.

• Manage work items, ensuring accurate status reporting and adherence to timelines.
• Support integration partner onboarding, troubleshooting, and provide ongoing support to stakeholders in communications.

• Contribute to continuous improvement in integration processes, methods, and deployment of features and fixes.

What You'll Offer

• 2+ years in a development/test/support role within the software engineering field
• 2+ years within a multinational enterprise support & operations environment
• Strong communication skills, with the ability to explain technical concepts to stakeholders and build collaborative relationships.

• Excellent analytical, problem-solving, and troubleshooting skills, with a focus on customer results and technical expertise.
• Cloud service providers and technologies (AWS)
• Experience working in Agile environments, including Scrum and/or Kanban

What are your skills

• Advanced level of English
• Integration methods - SCORM, xAPI, SAML, LTI, SSO
• C# (.NET)
• JavaScript (React)
• SQL
• Desired skills: Atlassian Suite, Azure, GCP, Python, PostgreSQL, MongoDB, CI/CD, Jenkins, TestRail

What We Offer

• Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge.

• Learning & Development : Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback.

• Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs.

• Company News: With regular updates on our internal networking platform, you'll always be connected with the latest developments.

• Cultural Collaboration: Our Intercultural Assessmentprovides valuable insights to help you build collaboration across diverse cultures.

• Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply).

• Regardless of gender, religion, ethnicity, sexual orientation,?age or disability, we are proud to welcome, and support, new talent from all communities. Click to learn more about our Diversity, Equity, Inclusion Workplace Certification and commitments.

Ready to Join Us?

Our colleagues also known as Learnlighters - live by our values of enthusiasm, initiative and commitment. We review applications regularly and interviews are being scheduled now, so we encourage you to apply as soon as possible. Learnlight is a global company, and we look for English communication skills for effective collaboration - please apply with your r?sum? in English.

The personal data you provide will be processed by Learnlight in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our address (Calle de las Huertas 11, 28012 - Madrid) or to the email address privacy(at)learnlight.com. You can find more information in the Privacy Policy of our website https://www.learnlight.com/en/privacy-policy/?

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