City Operations Manager- Everhope Oncology

About 2070 Health

W Health has set up India's first healthcare- focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 15 months include Elevate Now, Nivaan Care, Reveal Healthtech and BabyMD.

About Everhope Oncology

Everhope Oncologyis on a mission to transform cancer care by making high-quality treatment more accessible, patient-friendly, and closer to home. Backed by Narayana Health, one of India's leading hospital systems andW Health Ventures, a healthcare venture capital firm, along with2070Health, a healthcare-focused venture studio, Everhope has secured $10 million in seed funding to establish a nationwide network of medical and surgical oncology facilities.

Starting in Delhi and Mumbai, Everhope plans to expand to 10 cities over the next three years, bringing expert-led early diagnosis, daycare chemotherapy, and surgical oncology to locations where patients need them most.

India faces a growing cancer burden, with over 150 million people expected to be diagnosed in their lifetime. Everhope is tackling this challenge head-on by creating strategically located centers that eliminate the logistical and emotional barriers to care.

As the City Operations Head, you will lead the launch and day-to-day operations of Everhope Oncology's clinics in the city. From infrastructure and staffing to doctor engagement and patient experience, you'll own every aspect of centre performance. This is a high-impact, execution-focused role at the frontlines of scaling accessible cancer care across India.

Responsibilities

Clinics/ Daycare centres set-up and Launch

• Lead the planning, execution and successful launch of new clinics/ day care centres
• Manage all aspects of centre readiness, including infrastructure, design equipment, staffing, and supplies.

Operations Management:

• Lead clinic operations, ensuring efficient processes, optimal resource use, and financial oversight.
• Implement and monitor SOPs to maintain high standards of care, safety and service delivery.

Doctor Relationship Management:

• Build and maintain strong relationships with doctors and healthcare professionals/ providers
• Ensure effective communication and coordination with medical teams to support patient care and clinic growth.

Patient Experience and Journey Management:

• Ensure a superior patient experience by overseeing all aspects of the patient journey
• Implement strategies to enhance patient satisfaction, address concerns, and promote a culture of empathy and patient-centric care.

Requirements

• 4-7 years of experience in hospital management, healthcare operations, or a related field.
• Preferred: someone who has set-up or managed healthcare facilities/ clinics and has in-depth knowledge about clinical operations
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with healthcare providers.
• Strategic thinking and problem-solving skills.
• Experience in driving digital initiatives and managing revenue targets.