Job Description
We are looking for an experienced Customer Support Executive with expertise in the US healthcare industry to join our dynamic team. The ideal candidate will have 2-3 years of customer support experience, preferably in a fast-paced startup environment. You should be a self-starter, tech-savvy, and able to provide effective solutions quickly while ensuring high levels of customer satisfaction.
Key Responsibilities:
Customer Support: Assist US-based customers with inquiries related to healthcare services, billing, insurance claims, and other healthcare-related questions.
Inbound/Outbound Communication: Communicate effectively through multiple channels (phone, email, chat) to provide timely support and resolve concerns.
Problem-Solving: Diagnose customer issues, offer appropriate solutions, and ensure timely follow-ups to resolve problems efficiently.
Technical Support: Guide customers in navigating healthcare portals, handling account management, and resolving technical issues related to healthcare systems.
Documentation: Log and maintain detailed records of customer interactions, including issues, resolutions, and outcomes, in the CRM system.
Customer Satisfaction: Exceed customer expectations by delivering empathetic, professional service in every interaction.
Collaboration: Work closely with internal teams, such as technical departments, to escalate and resolve complex issues promptly.
Requirements
Experience: 2-3 years of experience in customer support, with specific expertise in the US healthcare industry.
Healthcare Knowledge: Familiarity with US healthcare systems.
Communication: Exceptional verbal and written communication skills, with fluency in English (preferably US English) and experience handling calls with US-based customers.
Technical Skills: Proficiency in using CRM systems, healthcare support tools, and strong computer skills, including the Microsoft Office suite.
Problem-Solving: Strong analytical skills with a customer-first mindset to manage and resolve multiple issues in a fast-paced environment.
Flexibility: Willingness to work in shifts to accommodate US time zones.
Benefits
Competitive salary and benefits package.
Opportunities for professional growth and career advancement.
Flexible work schedule and remote work options.
Collaborative and inclusive work environment fostering innovation and creativity.
Access to cutting-edge technology and resources to support your product management initiatives.
Key skill Required
- Microsoft Office
- Account Management
- Customer Support
- Product Management
- Billing
- Collaboration
- Communication
- Creativity
- CRM Systems
- Customer Satisfaction
- Documentation
- Fluency
- Healthcare
- Healthcare Industry
- Inclusive
- Innovation
- Insurance
- Insurance Claims
- Management
- Professional Growth
- Written Communication
