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Customer Support Executive

Ahmedabad, Gujarat, India

374 Days ago
Save Job  Job Expired

Job Description

  • Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Maintain a deep understanding of company products/services to offer accurate information.
  • Identify customer needs and assist with placing orders, refunds, or troubleshooting.
  • Maintain records of customer interactions, transactions, feedback, and actions taken.
  • Collaborate with other departments (sales, tech, operations) to resolve complex issues.
  • Provide feedback to the company on recurring customer issues and suggestions for improvement.
  • Ensure customer satisfaction and provide professional customer support.

    • Requirements

    Any Graduate with good command over Microsoft Excel, Word, Good Communication

    Key Skills Required

    Customer SupportSalesCommunicationCustomer NeedsCustomer SatisfactionMicrosoft ExcelTroubleshooting

    Job Overview

    Job Function: ITES / KPO / BPO / LPO / Customer Service

    Job Type: Full Time

    Workplace Type: Not Specified

    Experience Level: Not Specified

    Salary: Competitive & Based on Experience

    Experience: 0 - 0 yrs

    Contact Information

    Company Name: Optimal Telemedia Pvt Ltd

    Recruiting People: HR Department

    Website: https://optimaltele.net/

    Location

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