Job Description
Livekeeping Technologies is seeking a dedicated Customer Support Executive to enhance our customer experience by providing exceptional support and assistance. In this role, you will engage with customers to address their inquiries, resolve issues, and provide guidance on our products and services. The ideal candidate will be a proactive problem solver and a strong communicator who can build rapport with our clients, ensuring they feel valued and heard.
Responsibilities- Handle customer inquiries promptly through various communication channels including phone, email, and chat
- Identify and assess customer needs to achieve satisfaction
- Provide accurate, valid, and comprehensive information to customers
- Document customer interactions and feedback in our internal system
- Stay updated with product knowledge and company policies
- Resolve customer complaints efficiently and effectively
- Collaborate with cross-functional teams to improve customer service processes
- Assist in the training and onboarding of new team members as required
Requirements
- Proven experience in a customer support role or similar position
- Excellent verbal and written communication skills
- Strong problem-solving skills and a customer-centric mindset
- Ability to manage multiple tasks in a fast-paced environment
- Familiarity with customer service software and CRM systems
- Empathy and patience when dealing with customers
- High school diploma or equivalent; BSc in Business Administration or relevant field is a plus
Qualification
Bachelor's Degree
Key skill Required
- Customer Service
- Customer Support
- Business Administration
- Communication
- Comprehensive
- CRM Systems
- Customer Experience
- Customer Needs
- Empathy
- Guidance
- Onboarding
- Proactive
- Product Knowledge
- Rapport
- Training
- Written Communication
