Customer support executive

Experience: 0 - 3 Years

Qualification: Any Degree
Work Hours: 7 PM - 4 AM (US shifts)
Working Days: 5 days (Saturday and Sunday are fixed days off)
Location: Madhapur, Hyderabad (F2F Is Mandatory)

Transport allowance : 2000/- per month

Performance allowance : will be paid after every 6 months ( 12000/- one time payment).

Freshers will be paid : 2.25 L per Annum.

Work Mode: Work from the office.

Role: Customer Support Executive

Requirements:

• Experience interacting with international US customers/clients
• Experience in eligibility verification (EBV)
• Awareness of US health insurance guidelines, including claims submission processes and procedures
• Ability to analyze Explanation of Benefits (EOB) forms to ensure insurance companies have paid for charges
• Follow up with insurance companies and patients to ensure bills are paid
• Understand and analyze patient records, interacting with physicians and assistants to ensure accuracy
• Keep track of patient data across multiple visits
• Manage detailed and specifically coded information
• Strong verbal and written communication skill

Requirements

Need Excellent communication skills

Need to work on Night shifts