Job Description
DATAMARK, Inc. is currently seeking a professional and experienced Customer Service Associate to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Customer Service Associates will play a crucial role in facilitating effective communication between Interpreters and customers.
- Determining the language needs of the caller
- Entering appropriate customer information as needed
- Accessing appropriate databases
- Quickly transferring calls to the appropriate staff member
- Providing additional assistance when needed
Requirements
- Excellent customer service, communication and interpersonal skills
- Ability to enter and access information using a computer terminal while responding to customer needs
- Excellent keyboarding skills
- Professionalism, accuracy and speed are essential
- Excellent command of the English Language no other language skills are require
Location: Thane West
Job Type: Work from Home ( Only candidates residing in Mumbai will be considered. )
Benefits
- Private Health Insurance
- Paid Time Off
- Work From Home
- Performance Bonus
Key skill Required
- Customer Service
- Business Process
- Communication
- Customer Needs
- Effective Communication
- Health Insurance
- Insurance
- Interpersonal Skills
- Keyboarding
- Language Skills
- Outsourcing
- Professionalism
