Customer Service Representative

Customer Support Executive ERP Software (Lower Parel East, Mumbai)

OneSpider Technologies LLPa fast-growing ERP software and mobile applications for Pharma & FMCGis hiring entry-level Customer Support Executives to deliver outstanding software support in accounting, billing, and GST modules.

Job Details:

Location: Lower Parel East, Mumbai (10 min walk from station)

• Working Hours: MonSat | 10:00 AM 7:00 PM
• Experience: Freshers to 2 years
• Education: Commerce Graduate or 12th pass with customer support experience

Key Responsibilities:

• Assist clients via phone, email, and remote tools (Anydesk/TeamViewer).
• Troubleshoot ERP accounting and GST issues.
• Conduct training sessions for new users.
• Document cases and escalate complex issues to the technical team.
• Ensure high customer satisfaction and timely follow-ups.

Must Have Skills:

• Basic knowledge of accounting principles and GST.
• Customer centric attitude with strong communication skills.

Nice to Have:

• Prior exposure to any accounting/ERP software.
• Experience using remote access tools.

Apply Now : WhatsApp your resume to 9702074236 Or email to hr@onespider.in (Subject: "Customer Support Executive")

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma