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Customer Success Associate

Mumbai, Maharashtra, India

120 Days ago

Job Description


This role is for one of the Weekday's clients

Min Experience: 2 years

Location: Mumbai, Jalgoan, Srikakulam

JobType: full-time

Requirements

Responsibilities
  • Conduct on-site product demonstrations at hospitals to highlight the device's functionality and value.
  • Manage product installation and provide first-line troubleshooting and technical support for devices.
  • Perform site assessments and share detailed device setup requirements with the remote support team.
  • Train healthcare professionals (doctors, nurses) and patients on device usage and patient monitoring dashboards.
  • Coordinate closely with remote teams, offering timely updates on field activities and implementation progress.
  • Build and maintain strong working relationships with healthcare professionals to ensure ongoing support and collaboration.
  • Support additional operational tasks as required to ensure smooth field execution.
Requirements
  • Graduate or Diploma (preferably in Science or ITI).
  • 02 years of experience in field operations or field sales, preferably within the healthcare or hospital industry.
  • Willingness to travel locally and work inside hospital wards, including occasional night shifts.
  • Strong communication skills with fluency in the local language.
  • Prior experience interacting with healthcare professionals such as nurses or doctors is a plus.
  • Basic computer literacy and comfort with operating digital tools.
Good to Have
  • Prior experience in the healthcare or hospital sector.
  • Exposure to working in fast-paced startup environments.
Skills
  • Field Operations
  • Installation & Troubleshooting
  • Customer Training
  • Hardware Support
  • Stakeholder Communication

Key Skills Required

SalesBasic computerCollaborationCommunicationComputer LiteracyField OperationsField SalesFluencyHealthcareImplementationInstallationOngoing SupportPatient MonitoringScienceStakeholder CommunicationTrainingTroubleshooting

Job Overview


Job Function: ITES / KPO / BPO / LPO / Customer Service

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Associate

Salary: Competitive & Based on Experience

Experience: 2 - 3 yrs

Contact Information


Company Name: Weekday AI

Recruiting People: HR Department

Website: https://www.weekday.works

Location

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