Job Description
Martin Management Group is seeking a Business Development Agent to join our team!
Responsibilities:
- Deliver inquiries/messages intended for other salespersonnel and departments promptly
- Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.
- Answers incoming calls promptly and professionally
- Answer incoming calls in a friendly manner utilizing multi-line phone operator system
- Identify customer needs, clarify information, direct to the appropriate department
- Identify and escalate customer service issues to supervisors
- Follow scripts and procedures to ensure the highest level of customer service
Requirements
- High School Diploma or GED Equivalent
- One year of customer service experience
- Enthusiastic and Positive Attitude
- Good verbal and written communication skills
- Self-motivation
- Proficiency with computers
- Must be able to multi-task
- Must be a solution-oriented problem solver
- Customer Satisfaction focused
- Enthusiastic and positive attitude
- Speed and efficiency
- Ability to type >50 words per minute at a minimum
- Good interpersonal skills and ability to work successfully in a team environment
- Must be able to pass pre-employment screens (background and drug test)
Benefits
- Medical, Dental,Vision, Life Insurance
- 401k
- Paid Holidays
- Weekly Paychecks
- $13.50 an hour
- Full Time or Part Time
Qualification
High School or equivalent
Key skill Required
- Customer Service
- Business Development
- Sales
- Answer Incoming Calls
- Communication
- Customer Needs
- Customer Satisfaction
- Development
- Drug Test
- Focused
- Insurance
- Interpersonal Skills
- Life Insurance
- Management
- Motivation
- Positive Attitude
- Written Communication
