Discover the essential requirements, duties, responsibilities, and skills needed for a Service Manager job description.
What does a Service Manager do?
A service manager is responsible for overseeing the service department and ensuring that customer service interactions, reports, and repairs are handled efficiently. This role requires excellent communication and leadership skills, as well as a strong knowledge of industry standards and company products.
Job Description
We are seeking a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. In this role, you will need to provide top-notch customer service, build strong relationships with customers, and manage the service team. It is essential to have a good understanding of industry practices and our company's products and services.
To excel as a service manager, you should have a sales-oriented mindset and strong leadership abilities. You should also be able to establish and maintain positive relationships with customers and third-party vendors.
Job Duties and Responsibilities
- Assigning and overseeing service tasks, monitoring project progress, and managing service team members to meet team objectives and sales goals.
- Addressing customer complaints or concerns promptly and professionally to maintain good customer relationships and encourage repeat business.
- Assisting with administrative tasks, including managing invoices, processing orders, and tracking inventory.
- Establishing and maintaining a service desk and evaluating its effectiveness.
- Solving service desk issues and improving service methods to increase productivity and customer satisfaction.
- Monitoring departmental issues and customer complaints to develop solutions for recurring problems.
- Auditing work and customer service to ensure our company maintains high standards, efficiency, and productivity.
- Building strong relationships with manufacturers, dealers, and sales representatives.
- Assisting in training new employees on company procedures.
- Maintaining a thorough understanding of industry regulations, restrictions, and laws, ensuring our company complies with them, and staying updated on industry standards, new materials, tools, and processes.
Requirements and Qualifications
- A bachelor's degree in business, administration, or a related field.
- Previous sales and management experience may be beneficial.
- A strong understanding of the industry.
- Excellent communication, leadership, sales, and customer service skills.
- Computer proficiency and good organizational abilities.
- Strong critical thinking and problem-solving abilities.
- The ability to work well under pressure and handle stress.
Alternative Careers and Similar Jobs to a Service Manager
- Customer Service Manager Job
- Food Service Manager Job
- Service Engineer Job
- Service Technician Job
- Technical Service Manager Job
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