Discover the essential requirements, duties, responsibilities, and skills needed for a Service Technician job description.
What does a Service Technician do?
A service technician is a skilled worker who provides services and repairs in various industries. They are also known as field service technicians and often travel to customers' locations to fix equipment or machinery that cannot be easily moved.
Job Description
We are looking for a service technician with technical expertise to travel to customers' homes or businesses and perform repairs on their equipment and machines. This may also involve remotely accessing equipment and performing routine maintenance. The service technician will also be responsible for installing and testing products and providing customers with instructions on how to properly use them.
To excel in this role, you should have strong technical and mechanical skills, as well as experience with basic hand, power, and diagnostic tools. Additionally, you should be physically fit to handle heavy equipment.
Job Duties and Responsibilities
- Answering phone calls and assisting clients.
- Installing and testing products, equipment, and machinery, and providing instructions to customers on proper usage.
- Using diagnostic tools to identify issues and troubleshoot problems.
- Fixing defective or broken products, or ordering replacement parts.
- Servicing home-based equipment, such as security systems, appliances, computers, and heating and ventilation units.
- Servicing heavy equipment, such as farm or factory machines, diesel engines, and computer networks.
- Promoting the company's services.
- Maintaining technical and mechanical skills.
Requirements and Qualifications
- An associate's degree or technical certification in the relevant industry.
- The ability to work independently.
- Patience and attention to detail when working overtime on service calls.
- Excellent customer service and communication skills.
- The ability to diagnose and solve problems based on non-technical descriptions from customers.
- Strong working knowledge of equipment and tools used in the industry.
- Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.
Service Technician Salary
The earning potential of a Service Technician can vary significantly based on factors such as geographic location, industry, professional experience, educational background, and the specific employer. On average, the annual salary for an Service Technician in the United States is approximately $59176.
Alternative Careers and Similar Jobs to a Service Technician
- Field Service Technician Job
- HVAC Service Technician Job
- Marine Service Technician Job
- Service Manager Job
- Technician Job
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