Explore the critical requirements, core duties, primary responsibilities, and key skills that should be included in a comprehensive Technical Service Manager job description.
What does a Technical Service Manager do?
A technical service manager is responsible for leading and supporting a team of IT professionals to ensure that IT systems are running smoothly and clients are satisfied. They work in various industries to develop IT plans and strategies with other technical staff.
Job Description
We are looking for a detail-oriented technical service manager to join our team. In this role, you will be responsible for maintaining security, creating effective performance policies, and training new technical staff.
Successful candidates will be problem-solvers who can delegate tasks and make tough decisions. They should also have a growth mindset, strong interpersonal skills, and the ability to manage multiple projects at once.
Job Duties and Responsibilities
- Analyze existing IT systems and provide solutions for improvement.
- Work with upper management to determine project resources.
- Collaborate with technical staff to develop strategic plans for delivering services.
- Identify and address client issues.
- Schedule software and hardware upgrades and replacements.
- Oversee the acquisition of new technology.
- Hire and train new staff.
- Stay updated on developments in technology and management.
- Attend workshops and provide refresher courses as needed.
Requirements and Qualifications
- Bachelor's degree in computer science, IT, computer engineering, or a related field.
- MBA is a plus.
- Microsoft, Linux, or Cisco CCNA certification preferred.
- At least 3 years of experience in project management or as a technical analyst.
- Strong analytical, diagnostic, and troubleshooting skills.
- Ability to make important decisions in a fast-paced environment.
- Excellent interpersonal and communication skills.
- Strong time management and teamwork abilities.
Technical Service Manager Salary
The earning potential of a Technical Service Manager can vary significantly based on factors such as geographic location, industry, professional experience, educational background, and the specific employer. On average, the annual salary for an Technical Service Manager in the United States is approximately $117643.
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