Is there a job opening for a Service Desk in Chennai, Tamil Nadu, India?

Axiom Software Solutions Limited is currently hiring a Service Desk in Chennai, Tamil Nadu, India.

Does Axiom Software Solutions Limited hire Service Desk?

Axiom Software Solutions Limited looking to hire a qualified Service Desk in Chennai, Tamil Nadu, India.

Which skills and knowledge are typically required for a Service Desk?

To work as a Service Desk, you need skills and knowledge in areas such as Customer Service, Field Engineering, Insight, Ownership, Professionalism.

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Service Desk

Chennai, Tamil Nadu, India

160 Days ago

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Job Description

First point of contact for all end user reported issues or requests

Typically provides technical support for Internal and External customers

Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees

Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures

Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements

Escalates complex problems to the Remote Support Engineering staff or Field Engineering

Maintains call quality and response times as per the agreed SLA's. Maintains records of calls and ensure all cases are updated in the system

Support multiple clients through customer service professionalism and insight

Key Skills Required

Customer ServiceField EngineeringInsightOwnershipProfessionalism

Job Overview

Job Function: Other

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Not Specified

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information

Company Name: Axiom Software Solutions Limited

Recruiting People: HR Department

Website: https://www.axiomsoftwaresolutions.com/

Location

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