Job Description
Job Description :
L1/ L2 Monitoring and Incident Management
Candidate should have excellent/good communication skills and Team management skills
Ability to manage shift alone
Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements
Should adhere to SLA's
To follow up on issues with respective application teams
Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools
Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk
Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred.
24x7 rotational shifts and week offs.
Key Skills Required
Job Overview
Job Function: Other
Job Type: Full Time
Workplace Type: Not Specified
Experience Level: Associate
Salary: Competitive & Based on Experience
Experience: 0 - 0 yrs
Contact Information
Company about us: Bahwan CyberTek Group is a global leader in providing digital transformation solutions since its establishment in 1999. With a strong presence in 20 countries across North America, the Middle East, Far East, Africa, and Asia, BCT has proven itself as a reliable and trusted partner for over 1000+ customers, including...
Company Name: Bahwan Cybertek Group
Recruiting People: HR Department
Website: http://www.bahwancybertek.com
Location
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