Job Description
Job Description :
L1/ L2 Monitoring and Incident Management
Candidate should have excellent/good communication skills and Team management skills
Ability to manage shift alone
Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements
Should adhere to SLA's
To follow up on issues with respective application teams
Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools
Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk
Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred.
24x7 rotational shifts and week offs.
Key skill Required
- Team Management
- Communication
- Incident Management
- JIRA
- Linux
- Management
