Senior Manager, Application Development

I. Job Summary

A people-first Senior Manager of Application Development to lead a team of 50+ architects, developers, designers, and support specialists across onshore (Connecticut and remote U.S.) and offshore partner models. This role oversees the full lifecycle of enterprise applications - from architecture and design to development, testing, and deployment - ensuring stability, performance, and scalability across platforms.

The Senior Manager sets technical standards, drives engineering excellence, and implements Agile best practices while managing budgets and resource allocation. Operating in a fast-paced environment, this role requires deep collaboration with business stakeholders and IT teams to deliver high-impact projects, enhancements, and reduce technical debt. Key responsibilities include leading hybrid development teams, shaping the long-term technology roadmap, maturing release management processes, facilitating career growth, and ensuring IT solutions are tightly aligned with business strategy.

II. Essential Duties and Responsibilities

• Application Ownership: Oversee the full lifecycle of enterprise applications - from design and development to integration, deployment, and support handover - ensuring stability, performance, and scalability.
• Technical Leadership: Provides expert technical and functional leadership across .NET, Salesforce, and Microsoft Dynamics 365 (D365), guiding architectural decisions and solution design. Define and evolve the future-state application architecture, ensuring scalability, modernization, integration maturity, and alignment with enterprise standards. Partner with WM Corporate infrastructure teams to coordinate system maintenance, security, and environment readiness.
• Project & Resource Management : Lead planning and execution of development initiatives, including design proposals, sizing, and business value alignment. Assigns and reviews work, allocates appropriate resources to ensure projects are completed within committed time and budget, and are integrated with other software applications. Partner closely with the PMO to manage capacity plans, track actuals vs. forecast, and optimize workforce utilization across onshore and offshore teams.
• Budget Oversight: Prepares and/or provides budget input for ongoing and future expenditures, monitors budget performance, provides forecasts, and manages vendor performance to deliver cost-effective results. Monitors departmental performance against budget.
• Future-State Architecture & Roadmap: Establishes strategic plans and objectives. Build and maintain a multi-year technology modernization roadmap that addresses capability gaps, technical debt, cloud strategy, resilience, data integration, and enterprise alignment. Prioritize architectural initiatives based on business value, feasibility, ROI, and alignment with WM Digital's long-term strategy. Collaborate with Product, PMO, and business leaders to ensure roadmap visibility and cross-functional adoption.
• Stakeholder Alignment & Engagement : Act as a strategic business partner by understanding organizational objectives, building strong relationships with stakeholders, and translating needs into scalable, high-performing technology solutions through clear communication and proactive engagement.
• Issue Management & De-escalation: Serve as the escalation point for high-impact issues and cross-platform failures. Ensure that partner teams (internal and external) adhere to SLAs, communicate promptly, deliver RCA documentation, and participate in recurring performance reviews. Use incident trend analysis and release-related retrospectives to improve stability and prevent recurring issues.
• Engineering, Delivery & Release Excellence: Oversee DevOps activities - including environment setup, tooling, code libraries, branching strategy, and deployment pipelines - while championing Agile practices to improve delivery speed, quality, and team performance. Lead and mature the enterprise release management framework by defining release calendars, readiness criteria, governance checkpoints, deployment schedules, and communication standards. Partner with PMO, QA, business teams, DevOps, and offshore partners to ensure predictable, high-quality releases and continuously enhance automation, deployment repeatability, environment stability, and overall application availability.
• Governance, SOX & Compliance: Manage audit requests, SOX compliance, change control processes, security reviews, and user access across all applications.Vendor Management: Oversee development partners, ensure adherence to contractual commitments, and enforce performance via governance, reviews, and accountability measures.

III. Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration or similar area of study, or in lieu of degree
• High School Diploma or GED (accredited) and 4 years of relevant experience.
• 8 years or more years of previous experience (in addition to the education requirement)

B. Preferred Qualifications

• Leading hybrid teams onshore/offshore/remote
• ITIL
• Certified Software Test Engineer

C. Knowledge, Skills, and Abilities

May require in-depth skills in one or more of the following:

• .Net
• Salesforce
• Microsoft D365
• ERP development, implementation, and support
• QA management experience and training experience
• Software analysis, design, and development
• Application development projects
• Programming/relational database
• Application testing
• Project lifecycle methodology
• Analytical skills
• General IT knowledge
• Budgeting, accounting, and finance
• Communication skills
• Executive leadership
• Strategic planning
• Simultaneous project management of multiple projects

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

The expected base pay range for this on-site position is $136,000 - $206,000. This range represents a good-faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

In addition, this position is eligible for a bonus.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran