Senior Learning Consultant

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary

The Senior Consultant, Learning works in a corporate setting providing strategic direction, planning, leadership, coaching and overall management of large-scale, complex learning initiatives and of the training and development function to an assigned organization within WM. Primary responsibilities include: Partners with senior-level clients to identify and prioritize organizational training needs. Assesses learning needs of our internal clients and collaborates with business stakeholders and subject matter teams to design learning solutions and programs that align with the overall business goals and objectives. Designs programs, content and materials that support the learning solution. Coordinates and implements the learning solution on behalf of the organization, which includes some delivery responsibilities and a change management strategy integrated with project management. Measures the effectiveness of the learning solution reporting back progress and results to senior-level management and key stakeholders.

II. Essential Duties and Responsibilities

Becomes familiar with client's business including but not limited to client's business goals, strategy, products, services, key customers, competitive landscape, organizational makeup/culture, key processes, standards, and systems, business performance, key success factors, issues and obstacles.

• Identifies and prioritizes the client's training priorities in alignment with their business strategy. Performs needs assessments and training effective analysis. Develops a holistic view of performance problems, identifies root causes, and suggests training-based solutions and learning approach. Collaborates with internal clients and stakeholders to identify and prioritize training needs.
• Consults with organizational senior leaders and work groups to develop learning strategies to improve organizational performance. Designs curriculums, programs, or learning solutions. Designs and develops training materials including storyboards, participant and instructor guides, PowerPoint decks, videos, self-paced modules, and job aids.
• Manages multiple projects. Performs advanced project management tasks including preparation of the Statement of Work, project budgets and schedules, risk management plans, team resource plans, team communication plans. Implements the deployment of large training initiatives. Prepares and executes a change management plan that may include a communication, stakeholder management and/or measurement/evaluation plan.
• Conducts post-training analysis to determine the effectiveness of the learning design. Develops and conducts follow-up assessments to determine the effectiveness and ROI of training programs. Generates training reports for key stakeholders. Analyzes training related metrics and develops insights that highlight impact and adoption of training programs and its correlation to business outcomes.
• Develops working relationships with internal clients, field users and subject matter experts. Leads and facilitates team planning activities as part of the development and implementation process of training related strategic initiatives. Communicates regularly with internal client to manage the rollout of training programs and gather feedback on program effectiveness.
• Provides program delivery and facilitation for both classroom and/or virtual synchronous learning when applicable.
• Provides support and coaching to team members, including review of all deliverables prior to client review. Mentors, leads, coaches, and directs the works of others.

III. Qualifications

A. Required Qualifications

• Bachelor's Degree in Human Resources, Industrial/Organizational Psychology, or similar area of study
• High School Diploma or GED (accredited) and four (4) years relevant work experience
• 7 years of prior work experience including experience managing a high-performance work team

B. Preferred Qualifications

• Building and managing systematic change programs.
• Planning and implementing programs to enhance productivity and quality of work.
• Knowledge and demonstrated understanding of adult learning styles and instructional design.
• Apply innovative learning design approaches, leveraging AI driven tools and emerging technologies to streamline content development, improve efficiency, and enhance learner engagement.
• Experience in assessing, delivering and measuring organizational effectiveness and training and development programs.
• Demonstrated experience in partnering with business/organizational leaders to translate business objectives into effective learning sessions and development programs.
• Strong consultant approach to client relationships.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Hybrid Schedule: M-Thurs in office (Windsor, CT) with Friday working remotely

The expected starting pay range for this position across the U.S. is $120-125K. This represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran