Salesforce Engineer - Field Service, Kuiper Commercial Revenue Operations

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world.

Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Kuiper Commercial Revenue Operations (CRO) team is responsible for business strategy, customer experience, product management and system development for Kuiper?s enterprise solutions.

As a Salesforce Engineer in Kuiper?s Commercial Revenue Operations you will define, design, architect and implement field service solutions on the Salesforce platform. In this role you will require expertise in architecting, designing, implementation and maintenance of solutions using technologies such as Omniscript, Order Management, Order Orchestration, Field Service Management, Service Cloud and APEX. You will work extensively with product managers, technical program managers, engineering managers and software engineers to define and develop technical solutions.

The ideal candidate will pioneer mechanisms and processes to enhance speed and scalability within our environment. This fast-paced team presents significant opportunities for self-motivated individuals who thrive on challenges, innovation, prioritize exceptional customer experiences, and can successfully oversee complex programs from inception to completion.

Key job responsibilities

Work with product managers to design and architect business workflows for quote management, contract management, order management and order orchestration. Produce design artifacts including system architecture, solution design documents, data models.

Implement solutions using technologies such as APEX, Field Service Management, Service Cloud, Order Management, Order Orchestration and APEX.

Deploy solutions using technologies DevOps and enterprise security best practices.

Troubleshooting and Maintenance: Monitor middleware performance, troubleshoot issues, and optimize configurations to maintain system efficiency and reliability.

Collaboration and Leadership: Partner closely with cross-functional teams, providing technical leadership, guidance, and expertise to ensure successful integration projects.

Design, develop, and review Apex code to support complex business logic and integrations. Serve as the technical lead and architect for the Salesforce platform, ensuring best practices are followed and technical debt is managed.

Oversee and Mentor entry level and mid-level engineers.

Export Control Requirement:

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

About the team

The Kuiper Commercial Revenue Operations (CRO) team is responsible for driving business strategy, product management, customer adoption, system development and operations for Kuiper's commercial business.

Basic Qualifications

Bachelor's degree in Computer Science, Engineering, or equivalent

5+ years of software development experience

2+ years of experience with APEX

1+ years of experience with

Order Management, Order Orchestration and Field Service Management

2+ years of experience with

Omniscript

Knowledge and experience of deploying solutions using deployment technologies such as Copado and Gearset

Preferred Qualifications

Prior experience of implementing Salesforce communications.

Prior experience of working in large scale implementation in the telecommunications domain.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300/year in our lowest geographic market up to $201,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information,

please visit

https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.