Program Manager - Peer Doula Program - Statewide

Location: Statewide - Delaware
Position Type: Full-Time, Exempt
Schedule: Monday through Friday

About the Role:
Impact Life is seeking a dedicated and highly organized Program Manager to oversee the implementation and ongoing management of our innovative Peer Doula Program . This initiative integrates Certified Peer Support Specialists into perinatal support services through professional doula training and certification. The Program Manager will lead daily operations, supervise Peer Support Doulas, ensure strategic alignment with state systems, and drive quality improvement initiatives to support maternal health outcomes.

This role plays a vital part in promoting peer-led, trauma-informed, and culturally responsive services for pregnant and postpartum individuals impacted by substance use disorder, trauma, or justice involvement.

Requirements

Key Responsibilities:

• Oversee recruitment, hiring, onboarding, and supervision of Peer Support Doulas.
• Coordinate doula training and certification efforts with designated training providers.
• Develop workflows for referral intake, service delivery, and program documentation.
• Maintain compliance with all grant and contractual requirements.
• Serve as the primary point of contact with Health Management Associates (HMA) and the Maternal Health Task Force (MHTF).
• Lead monthly quality improvement activities, outcomes tracking, and reporting.
• Assist with sustainability planning, including preparation for Medicaid reimbursement.
• Represent Impact Life and the Peer Doula Program at community and stakeholder meetings.
• Uphold all organizational policies, participate in committees, and perform additional duties as assigned.

Qualifications:

• Bachelor's degree in Public Health, Social Work, Human Services, or a related field required; Master's degree preferred.
• Minimum of three (3) years of experience in program management, ideally within maternal health, behavioral health, or peer support settings.
• Experience working with peer-led models or lived experience-informed programs is strongly preferred.
• Certified Peer Support Specialist (CPSS) or willingness to complete certification prior to hire.
• Personal experience with recovery, trauma, or systems involvement.
• Interest in completing professional doula training and certification (training support provided).

Key Skills:

• Strong organizational, leadership, and communication skills.
• Knowledge of perinatal health, peer support principles, trauma-informed care, harm reduction, and culturally responsive practices.
• Ability to track program outcomes, report data accurately, and implement continuous quality improvement initiatives.
• Expertise in overseeing program development, daily operations, and strategic integration efforts.

Benefits

• Health Care Plan - Medical, Dental & Vision
• Retirement Plan - 401k &ROTH 401k
• Paid Time Off
• 11 Paid Holidays Yearly
• Training & Development
• Wellness Resources

Qualification

Bachelor's Degree