Job Description
About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
- The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.
- The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
Business Development (Sales)
- Get business as per the approved business plan of the branch
- Responsible for sales promotion activities in the assigned territory
- Ensure all Sales KPIs are achieved month on month
- Identify and follow-up with prospective customers and respond to enquiry calls within specific time period
- Maximise conversion of enquiries into orders
- Ensure renewals in line with Company Expectations
- Keep a close eye on the developments & business opportunities in the assigned territory
- Prepare MPG and ensure it's updated regularly
Customer Service
- Ensure the quality of service delivery
- Maintain good liaison with the customers
- Prepare reports & submit the same on time to the customers
- Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required
- Conduct detailed inspection & SRA at client's site
- Prepare quotations for the customers through the system
- Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers
- Set correct Customer expectations with respect to the pest management
- Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured
- Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners
- Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery
- Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling.
- Administration & Accounts
- Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary
- Follow-up for the timely and correct invoicing by the back office
- Share the costings and customer expectation with operations before service delivery
- Ensure all the collections gets deposited to back office within 24 hours
- Review daily collection & billing with back office department
- Maintaining Systems and MIS
- Ensure the required systems related to sales are updated on timely basis.
- Prepare Daily and Monthly Sales Report
- Maintain Database of customers
- Business Development (Sales)
- Develop new business opportunities & Upselling Opportunities
- Renewals (if assigned)
- Calls/ Survey / Quotations/ PDSA as per Regional plan
- Collection & DSO
- Customer Service
- Timely Invoice Submission
- Good Interpersonal & Networking Skills
- Ability to communicate effectively
- Ability to negotiate with the clients
- Ability to achieve targets
- Computer Skills
- Any Graduate (Any stream)
- Sales experience of a minimum of 2 years in Direct Sales (Facilities Management) for Commercial business profile
- Preferable experience of minimum 2 years in Home product / Home service business, residential cleaning services for Residential business profile
- Field Sales - Individual Contributor Role
- External team- Customers and Customer representative
- Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:
- Safety
- Integrity
- Innovation
- Learning & Development
- Open & Transparent
- Performance Orientation
Requirements
Key Result Areas:
Competencies (Skills essential to the role):
Educational Qualification / Other Requirement:
Role Type / Key working relationships:
Internal team- ABM/BM, Operations & Sales Colleagues, Planners
Benefits
What can you expect from RPCI?
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
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Qualification
Bachelor's Degree
Key skill Required
- Customer Service
- Networking
- Business Development
- Customer Representative
- Sales
- Accounts
- Back Office
- Billing
- Cleaning
- Collaboration
- Commitment
- Customer Feedback
- Database
- Development
- Field Sales
- Inclusive
- Innovation
- Joint Venture
- Learning
- Management
- Monthly Sales
- Orientation
- Pest Control
- Pest Management
- Productivity
- Quality Of Service
- Responsible For Sales
- Sales Productivity
- Sales Promotion
- Service Delivery
- Service Scheduling
- Template
- Upselling
