Field Manager

Role Overview

The Field Manager at Bluetape USA serves as the critical bridge between technical operations and customer satisfaction. This role combines technical expertise, customer service excellence, and team leadership to ensure projects are completed according to standards while maintaining strong client relationships. Field Managers represent the management team on-site, oversee technical staff, handle challenging customer situations, and ensure quality control across all projects.

Starting Salary between $80,000 and $100,000 depending on experience!

Key Responsibilities

Technical Operations

• Conduct all on-site evaluations for new projects and existing work
• Create accurate pricing for non-pricebook items and change orders
• Provide technical guidance and support to field technicians
• Serve as emergency technical support when operating at capacity
• Assist with assigned work as a secondary worker when primary responsibilities allow

Team Management

• Evaluate and train new field technicians
• Conduct monthly or quarterly check-ins with technicians to review performance
• Resolve disputes between technicians professionally and fairly
• Report significant employee disputes to senior management
• Maintain a collaborative team environment

Customer Relations

• Meet with and address concerns of dissatisfied homeowners
• Represent Bluetape's management team professionally on-site
• Practice proper site protocol including announcing presence and appropriate workspace setup
• Apply conflict resolution techniques for difficult customer situations
• Clearly communicate scope of work boundaries and additional pricing when necessary

Quality Assurance

• Ensure proper workspace setup and cleanup protocols are followed
• Document project progress with before and after photos
• Verify all work meets Bluetape's standards before completion
• Train and reinforce quality standards with field technicians

Performance Metrics

Technical Excellence

• Accuracy of non-pricebook item and change order pricing (target: >95% accuracy)
• Response time to technicians' technical questions (target: <2 hours)
• Quality of completed projects (target: <5% callback rate)
• Thoroughness of on-site evaluations (target: <3% missed items)

Team Development

• New technician onboarding effectiveness (measured by time to proficiency)
• Completion rate of scheduled technician performance reviews (target: 100%)
• Team member retention rate (target: >85% annual retention)
• Team satisfaction scores from internal surveys (target: >4/5 rating)

Customer Satisfaction

• Resolution rate of customer complaints (target: >90% first-visit resolution)
• Customer satisfaction scores post-resolution (target: >4/5 rating)
• Percentage of repeat customers following issue resolution (target: >75%)
• Quality of communication as measured by customer feedback

Operational Efficiency

• Timeliness of pricing and estimate delivery (target: 24-48 hour turnaround)
• Efficient use of available time between primary responsibilities
• Effective distribution of emergency support duties
• Documentation quality and completeness (photos, reports, etc.)

Requirements

• Minimum 15 years of hands-on Leadership and Management
• Ownership of standard hand and power tools
• Appropriate work vehicle. Truck or Van
• Willingness to complete a pre-employment background check
• Estimating knowledge
• Positive attitude

Nice to have:

• Experience with difficult customers
• Employee Testamonial
• Osha 10 or 30
• Lead paint cert.

Benefits

• Paid time off
• Sales Bonuses
• 401K Plan
• Health care
• Dental
• Travel reimbursement
• Growth Opportunities