DMV Title Processor Supervisor

The DMV Title Processor Supervisor with a focus on sales growth is responsible for managing and enhancing title processing operations across 38 field offices, with a specific emphasis on driving sales growth. This role involves leading a team of title processors, optimizing processes, and developing strategies to boost sales performance.

Key Responsibilities:

• Oversee and manage daily operations of title processing staff at the main offices.

• Provide training, guidance, and performance evaluations for title processors.

• Ensure adherence to DMV policies, procedures, and regulatory requirements.

• Monitor and analyze sales data to identify trends and opportunities for growth.

• Develop and implement strategies to enhance sales performance in each office.

• Collaborate with sales and marketing teams to promote title processing services and achieve sales targets.

• Streamline title processing workflows to enhance efficiency and reduce turnaround times.

• Implement technology solutions to automate and improve processes.

• Ensure all title processing activities comply with DMV regulations and standards.

• Prepare and present sales performance reports to senior management.

• Set and monitor key performance indicators (KPIs) related to sales growth.

• Build and maintain strong relationships with key customers.

• Address customer inquiries and complaints promptly and professionally.

• Ensure high levels of customer satisfaction and retention.

• Conduct regular audits to ensure accuracy and compliance in title processing.

• Address and resolve any discrepancies or issues in a timely manner.

• Stay updated on changes in DMV regulations and ensure team compliance.

• Foster a positive and collaborative work environment through regular performance reviews and feedback.

• Maintain compliance in random audits`

Bundles/Inventory and Compliance

• Run all Receipts in management system and compare to each transaction process through our DMV CRM to detect any missing transactions.
• Work with management to assure bundles are received on time and on a daily bases.
• Run office reports through Dealtertrack for all location confirming accurate information is received pertaining to each transaction.
• Assist in the underwriting of transactions, while verifying signatures, dates, odometers and all required information while following guidelines of each transaction.
• Submit and send information to DMV as required by the process.
• Provide support maintaining department production logs and assist.

Requirements

• Experience in DMV Services : At least 2-5 years of experience in processing DMV titles and registrations. Supervisory experience can be a significant plus.
• Knowledge of Title Processing : Understanding the various state and federal regulations related to vehicle titles, registration, and lien releases.
• Leadership Experience : Supervisory or management experience is often required to oversee a team of title processors.
• Customer Service Skills : Ability to deal with the public, explain complex DMV processes, and resolve issues.
• Organizational Skills : Managing workloads, tracking title transactions, and ensuring that deadlines are met.
• Knowledge of DMV Software : Proficiency in the DMV's software systems for processing titles and registrations.
• Language: Bilingual in Spanish and English

Benefits

• Career advancement opportunities
• Health, Dental, Vision and Life Insurance
• 401k Plan
• Paid vacation
• Employee discount on our services: Car Insurance, Life Insurance, Traffic School, DMV, and Immigration Services
• Pay: $25-30 Plus commission
• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and inclusive workplace culture.
• The chance to make a meaningful impact on people's lives.