Job Description
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.
Essential Functions
Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
Monitors performance against existing service agreements and ensures client's obligations are met.
Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
May conduct product/services and process training for clients and other employees.
May conduct service meetings at client sites.
Represents IQVIA on external client projects.
May mentor and lead other client service reps and represent the manager in their absence.
Qualifications
Bachelor's Degree
Req
Four (4) years of related work experience Req
One (1) to two (2) years experience as an IQVIA Client Service Representative preferred
Broad knowledge of the concepts, practices and procedures of the client service representative field Req
Meeting facilitation, presentation and training experience Req
Proficiency in PC applications, such as Excel
Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
Demonstrated problem solving, analytical and strong customer service skills
Demonstrated ability to develop and maintain relationships in a diverse business environment
Ability to travel to clients and IQVIA offices as appropriate
Accreditation preferred in multiple business lines of IMS service certification program
Req
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
https://jobs.iqvia.com
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.
https://jobs.iqvia.com/eoe
IQVIA?s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.
https://jobs.iqvia.com/covid-19-vaccine-status
The potential base pay range for this role, when annualized, is $61,100.00 - $112,100.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Essential Functions
Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
Monitors performance against existing service agreements and ensures client's obligations are met.
Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
May conduct product/services and process training for clients and other employees.
May conduct service meetings at client sites.
Represents IQVIA on external client projects.
May mentor and lead other client service reps and represent the manager in their absence.
Qualifications
Bachelor's Degree
Req
Four (4) years of related work experience Req
One (1) to two (2) years experience as an IQVIA Client Service Representative preferred
Broad knowledge of the concepts, practices and procedures of the client service representative field Req
Meeting facilitation, presentation and training experience Req
Proficiency in PC applications, such as Excel
Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
Demonstrated problem solving, analytical and strong customer service skills
Demonstrated ability to develop and maintain relationships in a diverse business environment
Ability to travel to clients and IQVIA offices as appropriate
Accreditation preferred in multiple business lines of IMS service certification program
Req
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
https://jobs.iqvia.com
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.
https://jobs.iqvia.com/eoe
IQVIA?s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.
https://jobs.iqvia.com/covid-19-vaccine-status
The potential base pay range for this role, when annualized, is $61,100.00 - $112,100.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Key skill Required
- Customer Service
- Sales
- Clinical Research
- Commitment
- Demonstrated Ability
- Development
- Facilitate
- Focused
- Guidance
- Healthcare
- Innovation
- Intelligence
- Meeting Facilitation
- Presentation
- Problem Solving
- Research
- Service Support
- Supervision
- Timeliness
- Training
- Vaccination
