Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Front Desk Manager job description.
What does a Front Desk Manager do?
A front desk manager is responsible for overseeing the operations of front desks and reception areas in businesses, primarily in the hospitality industry. They supervise staff, handle administrative tasks, and address customer concerns. They also manage budgets and prepare reports.
Job Description
We are seeking a diligent front desk manager to oversee our business's front desk operations. In this role, you will be responsible for welcoming and assisting guests, managing bookings and appointments, and ensuring a professional and organized reception area.
To be successful in this role, you should have strong time management and organizational skills, as well as financial knowledge. A great front desk manager should also excel in customer service and leadership.
Job Duties and Responsibilities
- Establishing and implementing front desk procedures and objectives
- Hiring and training staff and managing shift schedules
- Addressing guests' concerns and providing excellent customer service
- Maintaining a clean and organized front desk and reception area
- Managing office supplies and equipment for the front desk
- Handling budgets, records, and contracts
- Supervising staff and front desk activities such as bookings, appointments, phone calls, and emails
- Conducting performance reviews with front desk staff
- Preparing reports and feedback for the general manager
- Performing administrative tasks like filing and record-keeping as needed
Requirements and Qualifications
- High school diploma or equivalent
- Bachelor's degree in hospitality or a related field
- At least 2 years of experience as a front desk manager or in a similar role
- Proficiency in hotel front desk software like HotelKey, innRoad, and Cloudbeds
- Familiarity with procedures and practices in the hospitality industry
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Exceptional customer service skills
- Effective leadership and training capabilities
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