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September 27, 2025
Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Hotel Front Desk job description.
What does a Hotel Front Desk do?
The hotel front desk is responsible for welcoming and assisting guests during their stay at the hotel. This includes checking guests in and out, managing bookings, and providing information about the hotel and surrounding area.
Job Description
We are looking for a friendly and well-organized hotel front desk to greet guests, manage reservations, and ensure a smooth check-in process. You should have a positive attitude and be able to communicate effectively with guests and other staff members.
Job Duties and Responsibilities
- Check guests in and out of the hotel.
- Manage online and phone reservations.
- Verify guests' payment methods during check-in.
- Assign rooms and inform guests of any special offers.
- Arrange transportation for guests upon request.
- Provide information about the hotel and local attractions.
- Stay up-to-date on popular nearby attractions.
- Assist with event planning and preparation.
Requirements and Qualifications
- High school diploma or equivalent.
- Prior experience in hospitality is preferred.
- Strong communication skills, both written and verbal.
- Professional and well-groomed appearance.
- Familiarity with Microsoft Office.
- Willingness to learn on the job.
- Excellent customer service skills.
- Flexible availability, including weekends and holidays.