Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Front Desk Clerk job description.
What does a Front Desk Clerk do?
A front desk clerk is the first person that clients meet when they visit a business, hotel, or doctor's office. They have important responsibilities, such as answering phone calls, greeting clients, and managing the office budget. This position is also known as a front desk receptionist.
Job Description
We are looking for a professional front desk clerk to handle all receptionist and secretarial tasks at our main entrance. Your duties will include answering phone calls, operating the switchboard, and keeping track of the office budget.
Your main goal is to provide excellent customer service and support to our clients. As the "face" of our company, we need someone who is presentable, friendly, and has great people skills. You should also be able to handle multiple tasks at once and have strong communication and organizational skills.
Job Duties and Responsibilities
- Greet guests and provide them with exceptional customer service.
- Keep the front desk neat, clean, and stocked with necessary supplies like pens, forms, and paper.
- Answer all client questions and incoming calls.
- Transfer phone calls to the appropriate department and take messages.
- Receive and distribute mail and packages to the correct departments.
- Organize and respond to emails.
- Order and keep track of office supplies and equipment.
- Maintain and organize records and files.
- Manage the office budget.
Requirements and Qualifications
- High school diploma or equivalent.
- At least 2 years of experience in a similar role.
- Basic knowledge of office administration and bookkeeping.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office programs.
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