Gain insight into the essential qualifications, important duties, key responsibilities, and vital skills that form a well-rounded Front Desk Agent job description.
What does a Front Desk Agent do?
A front desk agent is someone who helps guests check in and out of hotels, motels, and resorts. This includes making sure their registration information is correct, taking payment, giving them room keys, and showing them to their rooms.
Job Description
We are looking for a friendly and energetic front desk agent to help us with checking guests in and out of our hotel. You will also assist guests with any questions, issues, or complaints they may have. It will be your responsibility to take payments from guests and count the money at the end of your shift. You should know the layout of the hotel, be aware of different prices and special offers, understand how the restaurant works so you can help guests make reservations and give recommendations, and know how to use the phone system. You will also make sure guests return their room keys when they leave.
To be successful in this position, you should be professional and kind even in difficult situations, and make sure guests are happy from the moment they arrive until they leave. We prefer candidates who are positive, proactive, and good at doing many things at once.
Job Duties and Responsibilities
- Greet and thank guests in a friendly and genuine way.
- Check guests in when they arrive and out when they leave.
- Add charges to guests' bills.
- Anticipate and take care of guests' needs, and solve any problems or complaints they have.
- Help guests with disabilities.
- Use the phone system and answer guest questions.
- Help the reservations manager make reservations.
- Work well and communicate with other employees to make sure guests are happy.
- Follow company rules and safety policies.
- Do the tasks on the daily checklist.
Requirements and Qualifications
- Have a high school diploma or an equivalent degree.
- Preferably have at least 1 year of experience as a front desk agent.
- Be well-groomed and look professional.
- Be good at speaking and writing.
- Work well in a team.
- Be able to move around easily and stand for a long time.
- Be available to work different shifts, weekends, and holidays.
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