Discover the essential requirements, duties, responsibilities, and skills needed for a Client Services Coordinator job description.
What does a Client Services Coordinator do?
The client services coordinator plays an important role in helping an organization communicate with their clients. They make sure that information and messages are passed between both parties smoothly.
Job Description
We are looking for an experienced and skilled client services coordinator to manage our relationships with clients on a daily basis. The coordinator will gather information on how to best serve our clients and report to senior management. They will also work closely with different teams, vendors, and customers.
To be successful in this role, you should have strong organizational and communication skills. You must be accurate in your work and maintain a polite and professional attitude.
Job Duties and Responsibilities
- Assist clients in person, over the phone, or through email.
- Schedule meetings or phone calls between clients and management.
- Arrange meeting rooms or venues.
- Coordinate the creation of materials for clients.
- Keep records of client accounts.
- Review feedback and requests from clients and work with different departments in the organization to find solutions.
- Escalate complaints to the appropriate departments.
- Collaborate with internal teams to adjust services and determine related costs.
- Build and maintain strong relationships with clients.
Requirements and Qualifications
- A bachelor's degree is preferred.
- Proficiency in Microsoft Office, Adobe, and project management software (e.g. Trello) is necessary.
- Prior experience in administrative or client services roles in a corporate setting is highly desired.
- A professional and friendly demeanor is required.
- Attention to detail is important.
- Excellent verbal and written communication skills are necessary.
Client Services Coordinator Salary
The earning potential of a Client Services Coordinator can vary significantly based on factors such as geographic location, industry, professional experience, educational background, and the specific employer. On average, the annual salary for an Client Services Coordinator in the United States is approximately $65475.