Discover the essential requirements, duties, responsibilities, and skills needed for a Client Services Manager job description.
What does a Client Services Manager do?
The Client Services Manager, also referred to as a customer care manager or client relations manager, is responsible for handling and resolving client inquiries, developing strategies to improve customer service, training other client services staff, authorizing product refunds, maintaining relationships with existing clients, and acquiring new clients.
Job Description
We are looking for a professional and friendly Client Services Manager with strong interpersonal skills to help our business prioritize existing customers and attract new ones. The Client Services Manager will be responsible for maintaining our current client base, growing our customer base, keeping accurate records of correspondence, meeting with management regularly, updating client information, creating customer service policies, training junior client services agents, and recommending different product options to clients. Your commitment to meeting the needs of our clients will foster client loyalty and contribute to our organization's success through positive client-business interactions.
To be successful in this role, the ideal candidate should possess excellent active listening and communication skills, have a professional demeanor, be polite and tactful, and be able to work well under pressure. The exceptional Client Services Manager should provide timely solutions to client issues, build strong and lasting relationships with clients, take initiative and be proactive in handling client requests, and assist in developing marketing materials and sales strategies.
Job Duties and Responsibilities
- Developing effective communication channels for clients and staff.
- Encouraging repeat business from clients.
- Conducting customer service workshops and presentations.
- Monitoring and measuring client satisfaction.
- Collaborating with different departments to address client inquiries.
- Providing advice to clients on products and services.
- Creating surveys and collecting client information.
- Participating in marketing campaigns.
- Handling client requests and troubleshooting problems.
Requirements and Qualifications
- A degree in business or a related field.
- Excellent communication skills.
- Ability to meet deadlines.
- Proficiency in using computers.
- Calm, polite, and professional demeanor.
- Reliable and self-motivated.
- General knowledge of business operations.
- Strong focus on customer service.
Client Services Manager Salary
The earning potential of a Client Services Manager can vary significantly based on factors such as geographic location, industry, professional experience, educational background, and the specific employer. On average, the annual salary for an Client Services Manager in the United States is approximately $103095.
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