Delve into the fundamental qualifications, critical tasks, primary responsibilities, and essential skills that should be highlighted in a detailed Client Services job description.
What does a Client Services do?
Client services are the first people you talk to when you need help with a business's products or services. They can help you over the phone, through email, on the internet, or in person. They also keep track of your information and handle any complaints you may have. They can also give you information about products and help you with any other questions you may have.
Job Description
We are looking for a kind and skilled person to be our client services representative. In this job, you will make sure our clients feel important and supported. You will build good relationships with them, answer their questions, and make sure any complaints they have get to the right place quickly. You will also get feedback from clients after they buy our products.
To be good at this job, you should have experience in a similar job and care about our clients. A great client services representative builds good relationships and gives clients professional help.
Job Duties and Responsibilities
- Make sure clients have a good and professional experience with us.
- Answer client questions by phone, email, internet, or in person.
- Send client complaints or hard questions to the right place quickly.
- Help clients with technical problems with our products and services.
- Tell management right away about big problems so we can solve them quickly.
- Stay in touch with clients and check on their orders.
- Keep track of client information and write down what we do for them.
- Find things that might be problems for our clients and try to fix them before they happen.
- Stay up-to-date on new products and ways to help clients.
- Suggest ways to make our products better based on what clients tell us.
Requirements and Qualifications
- You need a high school diploma or GED.
- Having a certificate in customer service or a similar field is a plus.
- You should have 2-3 years of experience in client services, sales, or something similar.
- You should know how to use CRM software like ZOHO and HubSpot.
- You should be really good at giving clients professional, helpful, and friendly service.
- You should be able to work with other departments to help clients.
- You should be able to fix problems, give help, and suggest improvements.
- You should be willing and able to travel to meet with clients if needed.
- You should stay informed on new things in client services.
- You should have great people skills and be good at keeping records.