Warranty Administrator (Automotive)

WarrCloud is the first and only automated platform delivering unparalleled warranty claim results for automotive dealerships and OEMs. If you have ever wanted to work for an exciting and fast-growing tech company in the automotive space, then this is the opportunity for you! We are experiencing rapid growth and are seeking an experienced Warranty Administrator to join our team.

We are currently hiring for the following OEMs: Hyundai, Honda, GM, Volvo, Mercedes Benz, Ford, VW, GM, CDJR, Mitsubishi

Top Reasons to Work with Us

• We are firing on all cylinders after growing 463% last year and thus hiring talent to fuel that growth
• Be part of our team that is first to market and the future of warranty claims processing
• 100% Remote opportunity
• Competitive salary + commission + home office stipend
• Free employee health insurance
• 401K with employer match
• Chance to work with first-of-its-kind AI/ML technology
• Awesome company culture that is flexible, humble and kind, where input is valued and teams are supportive

What our Warranty Admins enjoy about WarrCloud:

"Every single person I interact with at WarrCloud treats me like a professional"

"My stress level at work dropped 90%, I love the automated software and friendly team"

"No more massive pile of paperwork sitting on my desk, it feels less daunting to work with a screen and have electronic repair orders"

What You Will Be Doing

The Warranty Administrator will report directly to the OEM Team Lead. The Warranty Administrator is responsible for partnering with assigned dealerships to process claims quickly and efficiently using our technology, ensuring compliance with warranty submittals, and building lasting relationships with our employees and customers.

Responsibilities

• Be familiar with all policies and procedures pertaining to assigned OEM(s)
• Review labor operations and pay technicians accordingly
• Prepare, submit, code, and track repair orders
• Ensure accuracy and make corrections to errors
• Reconcile warranty tickets and ensure proper documentation as required by the manufacturer
• Maintain training and certification(s)
• Post and make adjustments to the general ledger
• Perform other relevant duties as assigned

Commission

We offer commission payments to employees of $500 for introducing any new automotive dealership or dealership group account that becomes and remains a customer of Company for at least 90 days. Additionally, Company will make commission payments to employees of $1,500 for introducing any new Warranty Administrator who becomes and remains an employee of WarrCloud for at least 90 days.

Requirements

What You Need for this Position

• 3+ years of automotive warranty administration experience, preferably with high-volume dealerships or with a warranty processing company
• Ability to work independently from home, need to be comfortable with autonomy and ambiguity. If you love figuring things out and solving problems as they arise and are self-directed, fantastic!
• Positive team player. Let's face it: as a newer company, we will have kinks and growing pains. We want people that see these as opportunities to make a business and software even better.
• Tech savvy. You must be comfortable with learning new technology quickly and embracing change. Yes, change is uncomfortable, but we provide you with all the right resources to ensure you are successful!
• Comfortable working remotely from home and the perks, and nuances, that come with that. Team meetings and client meetings are all done via video conferencing.

Benefits

1. As a valued employee, you will be able to enroll in benefits immediately upon hire that takes effect the first day of the month following your start date
2. You get to enjoy 10 days of Paid Time Off per year
3. We also recognize 10 major holidays per year
4. Lastly, you will receive a monthly stipend of $100 to offset the expenses for your home workspace including high-speed internet, use of personal phone, and ink and paper replenishments

Qualification

High School or equivalent