Technical Writer, IT Services, IT Services

We are seeking a skilled and detail-oriented Technical Writer II to join our Tools and Content Strategy team within IT Services. The ideal candidate will play a crucial role in elevating our content quality, maintaining documentation standards, and driving data-driven improvements in our self-service content ecosystem.

Key job responsibilities

Support and manage the Bar Raiser program for self-service content

Conduct regular audits of existing content to ensure adherence to quality standards

Develop and deliver training programs to improve content creation skills leading with automation

Maintain and update supporting documentation for content creation best practices

Monitor and analyze content-specific metrics and KPIs

Assess content accuracy and implement strategies for continuous improvement

Prepare regular reports on content performance and present insights to stakeholders

Contribute to core content development for launches and updates

Collaborate with cross-functional teams to ensure consistent messaging across all platforms

Participate in the development and implementation of content strategies to enhance user experience

Identify opportunities for content optimization and innovation

About the team

Here in Amazon IT, we embrace our differences. We are committed to furthering our culture of inclusion. At Amazon, we have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon?s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Basic Qualifications

3-5 years of experience in technical writing, preferably in a technology or IT environment

Strong writing and editing skills with meticulous attention to detail

Experience with content management systems and documentation tools

Familiarity with data analysis and reporting

Excellent project management and organizational skills

Strong interpersonal and communication skills

Ability to work independently and collaboratively in a fast-paced environment

Preferred Qualifications

Experience with IT service management or support documentation

Knowledge of Knowledge-Centered Service (KCS) methodologies

Familiarity with AI-assisted content creation and management tools

Experience in managing content testing

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,500/year in our lowest geographic market up to $142,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information,

please visit

https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.