Job Description
Key Responsibilities: 1. Customer Service:
- Greet customers in a friendly and courteous manner as they enter or drive through.
- Take accurate food orders in-person or over the drive-thru system.
- Provide timely service, ensuring that customers' food orders are prepared and served correctly.
- Handle customer inquiries and resolve complaints or issues to ensure guest satisfaction.
- Maintain a positive and professional attitude while interacting with customers and team members.
- Prepare food items according to KFC's recipes and quality standards, including frying chicken, assembling sandwiches, preparing sides, and ensuring all food is fresh and cooked to the correct temperature.
- Assemble and package food orders for customers, ensuring they are presented according to company standards.
- Keep track of food supplies and ingredients and notify the manager or shift leader when stock is low.
- Maintain a clean and organized work environment, including dining areas, kitchen, and restrooms.
- Follow food safety and sanitation procedures, including proper handling and storage of food items.
- Perform routine cleaning tasks, such as wiping down surfaces, washing dishes, and cleaning equipment.
- Assist with the trash removal and other general cleaning duties to ensure a safe and clean environment for staff and customers.
- Collaborate with other team members to ensure smooth and efficient restaurant operations.
- Communicate effectively with other staff to ensure orders are completed accurately and promptly.
- Support and assist coworkers during busy times, helping them meet customer needs.
- Stay flexible and ready to take on different roles within the restaurant (e.g., cashier, cook, server, etc.) as needed.
- Operate the register and handle cash, credit, or debit transactions in an accurate and efficient manner.
- Ensure all transactions are processed correctly and provide customers with their change or receipts.
- Maintain proper cash register procedures and ensure the register is balanced.
- Education: High school diploma or equivalent (preferred but not required).
- Experience: No prior experience required (ideal for first-time job seekers). Previous experience in food service or customer-facing roles is a plus.
- Customer Service: Friendly, positive, and professional demeanor when interacting with customers.
- Communication: Ability to effectively communicate with customers and team members.
- Teamwork: Willingness to work as part of a team in a fast-paced environment.
- Attention to Detail: Ability to follow instructions and adhere to KFC's food preparation and service standards.
- Time Management: Capable of working efficiently and effectively while handling multiple tasks.
- Ability to stand, walk, and move around the restaurant for long periods.
- Ability to lift and carry items weighing up to 50 pounds.
- Ability to work in a fast-paced environment, including managing multiple tasks at once.
- May require working in hot or cold environments (e.g., kitchen areas or freezers).
- Competitive hourly wage based on experience.
- Employee discounts on KFC menu items.
- Opportunities for career advancement within the company.
- Flexible work hours, including nights, weekends, and holidays.
- Training programs to help you develop valuable skills in food service, customer service, and team leadership.
Key skill Required
- Customer Service
- Assembling
- Attention to Detail
- Cash Handling
- Cash Register
- Cleaning
- Communication
- Courteous
- Customer Needs
- Demeanor
- Food Safety
- Leadership
- Maintenance
- Management
- Quality Standards
- Routine Cleaning
- Sanitation
- Team Leadership
- Teamwork
- Time Management
- Training
