Job Description
Key Responsibilities: 1. Team Leadership & Supervision:
- Supervise and motivate the team during your shift, ensuring tasks are completed efficiently and to Del Taco's high standards.
- Lead by example in providing excellent customer service, maintaining professionalism, and ensuring food quality.
- Assign tasks to team members based on restaurant needs and priorities, ensuring proper coverage across all areas.
- Support staff in completing their duties, providing guidance and training as needed.
- Assist with managing and tracking staff performance during your shift and report any issues to the Assistant Manager or General Manager.
- Ensure customers are greeted and served promptly, providing a friendly and efficient experience.
- Handle customer complaints and concerns in a professional and timely manner, ensuring their satisfaction.
- Maintain high standards of service, ensuring food quality, accuracy, and speed of service.
- Resolve any customer issues on the spot, and escalate to the manager when necessary.
- Oversee food preparation to ensure quality, accuracy, and adherence to Del Taco's standards.
- Ensure that food safety and sanitation guidelines are followed at all times, including proper handling, storage, and cooking of food.
- Monitor food levels and work with the team to ensure efficient restocking and preparation for peak hours.
- Help manage kitchen and restaurant cleanliness, ensuring the work area is organized, safe, and sanitary.
- Ensure accurate cash handling procedures are followed, including operating the cash register, processing payments, and balancing the cash drawer.
- Help manage labor and inventory costs during your shift by ensuring appropriate staffing and minimizing waste.
- Assist in tracking sales, managing cash deposits, and ensuring daily financial procedures are completed accurately.
- Assist with the onboarding and training of new employees, ensuring they are familiar with Del Taco's procedures and expectations.
- Provide feedback and coaching to team members, helping them improve performance and develop their skills.
- Foster a positive work environment by encouraging teamwork and a strong work ethic among team members.
- Ensure that the restaurant operates efficiently and safely, adhering to all Del Taco policies, procedures, and health and safety regulations.
- Assist with opening and closing procedures, ensuring the restaurant is properly secured at the end of each shift.
- Communicate effectively with the management team to ensure that operational goals are met and that issues are addressed in a timely manner.
- Education: High school diploma or equivalent (required).
- Experience: Previous experience in a food service or customer-facing role, with at least 1-2 years of experience in a supervisory role preferred.
- Leadership: Strong leadership skills with the ability to motivate and guide a team.
- Customer Service: Excellent communication and customer service skills, with the ability to handle customer concerns and complaints professionally.
- Organization: Strong organizational skills with the ability to manage multiple tasks at once in a fast-paced environment.
- Problem-Solving: Ability to address and resolve issues quickly and effectively, ensuring smooth operations.
- Attention to Detail: Ability to ensure that food quality, cleanliness, and safety standards are met consistently.
- Teamwork: Ability to work effectively as part of a team and provide support to others when needed.
- Ability to stand and walk for extended periods of time during shifts.
- Ability to lift and carry items up to 50 pounds.
- Ability to work in a fast-paced, high-pressure environment.
- Ability to work flexible hours, including nights, weekends, and holidays.
Key skill Required
- Customer Service
- Sales
- Ability to Handle
- Attention to Detail
- Cash Deposits
- Cash Handling
- Cash Register
- Communication
- Cooking
- Development
- Food Quality
- Food Safety
- Guidance
- Health and Safety Regulations
- Leadership
- Management
- Onboarding
- Organizational Skills
- Positive Work Environment
- Professionalism
- Provide Support
- Safety Standards
- Sanitation
- Staff Training
- Supervision
- Team Leadership
- Teamwork
- Training
- Work Ethic
