Job Description
Key Responsibilities: 1. Team Leadership & Supervision:
- Supervise and motivate the team during your shift, ensuring that all team members are performing their duties effectively and efficiently.
- Assign tasks to team members based on the needs of the restaurant, ensuring that work is completed on time and to the company's standards.
- Provide guidance, coaching, and feedback to staff to promote improvement and ensure quality service.
- Maintain a positive work environment, promoting teamwork and collaboration.
- Lead by example in delivering excellent customer service and maintaining high standards.
- Ensure customers are greeted warmly and receive excellent service at all times.
- Handle customer inquiries, complaints, and concerns in a professional and timely manner, striving to resolve issues to the customer's satisfaction.
- Ensure orders are accurately taken and processed in a timely manner, meeting Sbarro's standards for quality and presentation.
- Monitor the dining area and kitchen to ensure customer satisfaction and a smooth, efficient service.
- Oversee food preparation during the shift to ensure that all products are prepared to Sbarro's high standards of quality, taste, and presentation.
- Maintain cleanliness and organization in all areas of the restaurant, including kitchen, dining, and restrooms.
- Ensure all equipment is functioning properly and report any maintenance issues to the manager.
- Follow food safety and sanitation guidelines, ensuring compliance with health and safety regulations.
- Monitor food inventory levels and assist with restocking and ordering supplies as needed.
- Ensure cash handling procedures are followed, including operating the register, processing payments, and balancing the cash drawer at the end of the shift.
- Help track sales and manage labor costs to ensure operational efficiency.
- Ensure proper portion control and minimize food waste to maximize profitability.
- Assist with training new employees, ensuring they are properly oriented to their roles and Sbarro's operational procedures.
- Provide ongoing support and development for staff members to help improve their skills and performance.
- Monitor team members' adherence to company policies, including safety, hygiene, and customer service standards.
- Ensure the team follows all safety protocols, including handling food, operating kitchen equipment, and cleaning procedures.
- Maintain a safe working environment for all team members and report any safety concerns to the manager.
- Ensure compliance with all local, state, and federal health regulations.
- Education: High school diploma or equivalent (required).
- Experience: Previous experience in a food service or customer-facing role (preferred); supervisory experience is a plus.
- Leadership: Strong leadership skills with the ability to motivate and guide a team effectively.
- Customer Service: Excellent customer service skills with a focus on ensuring customer satisfaction.
- Communication: Effective verbal communication skills with the ability to interact with staff and customers professionally.
- Organizational Skills: Ability to manage multiple tasks at once and maintain organization in a fast-paced environment.
- Time Management: Ability to prioritize tasks and manage time effectively.
- Problem-Solving: Ability to handle customer complaints and resolve issues promptly.
- Ability to stand and walk for extended periods during shifts.
- Ability to lift and carry items up to 50 pounds.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Ability to work flexible hours, including nights, weekends, and holidays.
Key skill Required
- Customer Service
- Sales
- Ability to Handle
- Cash Handling
- Cleaning
- Collaboration
- Communication
- Compliance
- Customer Satisfaction
- Customer Service Standards
- Development
- Financial Management
- Food Safety
- Guidance
- Health and Safety Regulations
- Leadership
- Maintenance
- Management
- Ongoing Support
- Operational Efficiency
- Operational Oversight
- Organizational Skills
- Portion Control
- Positive Work Environment
- Presentation
- Profitability
- Sanitation
- Staff Training
- Supervision
- Team Leadership
- Teamwork
- Time Management
- Training
- Verbal Communication
- Working Environment
