Job Description
Key Responsibilities: 1. Customer Service:
- Greet customers in a friendly, professional, and prompt manner.
- Take customer orders accurately and efficiently.
- Handle customer concerns or complaints in a positive and respectful way, escalating to management when necessary.
- Ensure a high level of customer satisfaction by providing exceptional service.
- Deliver food and beverages to customers quickly and accurately, ensuring proper presentation.
- Prepare food and drinks according to Sonic's menu standards and customer preferences.
- Ensure food quality, accuracy, and presentation meet company standards.
- Operate kitchen equipment, such as fryers, grills, and blenders, safely and efficiently.
- Maintain cleanliness and organization of the food prep and service areas.
- Follow all food safety protocols, including proper handling, storage, and sanitation of food.
- Keep the restaurant clean, including cleaning tables, counters, restrooms, and the dining area.
- Ensure the kitchen area remains clean and organized throughout the shift.
- Assist with trash removal and general tidying of the restaurant.
- Work closely with team members to ensure smooth operations and customer satisfaction.
- Communicate clearly with other team members and management regarding customer needs and any operational issues.
- Support fellow team members by offering assistance during busy periods to ensure fast and efficient service.
- Operate the point-of-sale (POS) system to take customer orders and process payments accurately.
- Handle cash, credit, and debit transactions with accuracy and integrity.
- Ensure that change is given correctly and receipts are provided to customers.
- Follow all safety procedures to ensure a safe working environment.
- Comply with health, safety, and sanitation regulations, including safe food handling and personal hygiene.
- Report any safety hazards or equipment issues to management immediately.
- Assist with stocking and replenishing supplies during the shift.
- Help with the restaurant's opening or closing duties as needed.
- Perform other duties as assigned by the Shift Lead, Assistant Manager, or Restaurant Manager.
- Experience:
- No prior experience required; previous experience in food service or customer service is a plus.
- A positive attitude and eagerness to work as part of a team.
- Skills:
- Excellent communication and customer service skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Basic math skills for handling cash and operating the POS system.
- Ability to follow instructions and maintain Sonic's quality standards.
- Education:
- High school diploma or equivalent preferred, but not required.
- Physical Requirements:
- Ability to stand, walk, and bend for extended periods of time.
- Ability to lift up to 25 pounds as needed.
- Ability to work in a fast-paced, high-energy environment.
Key skill Required
- Customer Service
- Cash Handling
- Cleaning
- Communication
- Compliance
- Customer Needs
- Customer Satisfaction
- Ensure Food Quality
- Food Quality
- Food Safety
- Management
- Math Skills
- Personal Hygiene
- Positive Attitude
- Presentation
- Process Payments
- Quality Standards
- Respectful
- Sanitation
- Teamwork
- Working Environment
