Job Description
Key Responsibilities: 1. Staff Management & Leadership:
- Assist in recruiting, hiring, and training team members, ensuring they understand job responsibilities and company policies.
- Supervise and lead the team during shifts to ensure high productivity and morale.
- Assign and delegate tasks to employees while ensuring they follow proper operational procedures and safety guidelines.
- Provide ongoing coaching, feedback, and performance evaluations to staff members.
- Manage staff schedules to ensure adequate coverage during peak hours.
- Resolve conflicts or issues among employees and maintain a positive work environment.
- Ensure all customers receive fast, friendly, and accurate service in line with Sonic's customer service standards.
- Address customer complaints, concerns, or issues promptly and professionally.
- Maintain high customer satisfaction by ensuring orders are correct and delivered quickly.
- Encourage customer feedback and suggestions for continuous improvement.
- Oversee the preparation and delivery of food to ensure it meets quality standards and is served in a timely manner.
- Monitor and ensure the kitchen, dining areas, and drive-thru are clean and well-maintained.
- Support the management team in the opening and closing of the restaurant.
- Ensure that food safety, cleanliness, and sanitation standards are followed by all staff members.
- Ensure the efficient and safe operation of kitchen equipment and POS systems.
- Assist in managing inventory levels and ordering supplies as needed.
- Monitor food waste and implement strategies to reduce it.
- Ensure that food and beverage products are stored properly and within health and safety regulations.
- Assist in managing labor costs, food costs, and other operational expenses to maintain profitability.
- Handle cash, credit, and other payment transactions accurately.
- Help with daily cash reconciliation, deposit preparation, and financial reporting.
- Monitor sales trends and suggest strategies to maximize sales and improve performance.
- Ensure compliance with all local, state, and federal regulations, including health, food safety, and labor laws.
- Enforce sanitation standards, ensuring that the restaurant adheres to all required cleanliness and hygiene practices.
- Oversee staff training on safety protocols and emergency procedures.
- Foster a positive work culture, promoting teamwork, collaboration, and employee engagement.
- Identify training needs and provide development opportunities for team members.
- Help the management team with employee recognition and retention efforts.
- Experience:
- 1-2 years of experience in a fast-food or quick-service restaurant environment, with at least 6 months in a supervisory role.
- Experience with customer service and staff management is preferred.
- Skills:
- Strong leadership and team-building skills.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Problem-solving and decision-making skills.
- Basic knowledge of food safety, sanitation, and health regulations.
- Proficiency with point-of-sale (POS) systems and other restaurant management tools.
- Education:
- High school diploma or equivalent required; college degree in business, hospitality, or related field is a plus.
- Physical Requirements:
- Ability to stand, walk, and bend for long periods of time.
- Ability to lift up to 50 pounds as needed.
- Ability to work in a fast-paced, high-energy environment.
Key skill Required
- Customer Service
- Sales
- Cash Management
- Collaboration
- Communication
- Compliance
- Customer Feedback
- Customer Satisfaction
- Customer Service Standards
- Development
- Employee Engagement
- Employee Recognition
- Encourage
- Financial Reporting
- Food Safety
- Health and Safety Regulations
- Hospitality
- Interpersonal Skills
- Leadership
- Management
- Motivation
- Operational Oversight
- Positive Work Environment
- Productivity
- Profitability
- Quality Standards
- Reconciliation
- Reporting
- Restaurant Management
- Sanitation
- Staff Management
- Staff Training
- Team Development
- Teamwork
- Training
