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Supervisor- field operation

Bengaluru, Karnataka, India

313 Days ago

Job Description


  • Identify, evaluate, and onboard technicians (plumbers, carpenters, electricians, etc.) across Karnataka
  • Supervise daily operations and ensure service delivery meets OTA, TAT, and NPS targets
  • Regular field visits (1520 days/month) to assess service performance, resolve issues, and maintain technician standards
  • Negotiate with service professionals in alignment with Easy Fix terms and client expectations
  • Train new handymen on Easy Fix app usage, behavioral norms, and service protocols
  • Conduct audits, resolve grievances, and participate in daily/weekly huddles and reporting
  • Ensure technician compliance with company processes including background verification and CRM updates
  • Support cross-selling training initiatives at customer locations to generate business through field staff
  • Track supply status city-wise and update documentation for payout, recharge, and insurance processes

Requirements

  • Strong field management and vendor negotiation skills
  • Capable of multitasking, resolving challenges in real-time, and working independently
  • Excellent communication and interpersonal abilities
  • Familiarity with Karnataka's geography and local service markets
  • Bachelor's degree in any stream
  • Comfortable working in fast-paced and goal-driven environments

Benefits

  • Travel Allowance: Reimbursement for necessary and justified travel expenses incurred during field operations, in accordance with the company's travel policy.?
  • Health Insurance (Mediclaim): Comprehensive health insurance coverage for employees, ensuring access to quality medical care.?
  • Term Life Insurance: Provision of a term life insurance plan to offer financial security to employees' families.?
  • Employees' Pension Scheme (EPS): Participation in the statutory Employees' Pension Scheme, providing retirement benefits as per government regulations.?
  • Performance Incentives: Eligibility for performance-based incentives, rewarding employees for meeting or exceeding operational targets.?

Qualification

Master's Degree

Key Skills Required

CommunicationComplianceComprehensiveDocumentationField OperationsFinancial SecurityGeographyHealth InsuranceInsuranceInsurance CoverageLife InsuranceManagementMultitaskingProvisionReimbursementReportingSecurityService DeliveryTerm Life InsuranceTrainingTraining InitiativesVendor Negotiation

Job Overview


Job Function: Other

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Associate

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information


Company Name: Easyfix handy solutions

Recruiting People: HR Department

Website: https://www.easyfix.in/

Location

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