Lead - Account Manager (Supply Ops)

Globally, Amagi works with 800+ content brands, delivering 3800+ channels with deployments in 150+ countries, managing programmatic ad opportunities over 50 billion. Amagi has industry-leading deep technical integration with 150+ Free Ad-supported Streaming TV (FAST) services, making it one the largest tech providers and a first-party ad platform for the FAST industry segment.Amagi has a presence in New York, Los Angeles, London, Paris, Singapore, Seoul and Sydney, with innovation centers in Bangalore, Zagreb, and Lodz, and a global media monitoring center in New Delhi. Amagi is one of the highest valued mediatech companies in the world and its investors include Accel, Norwest Venture Partners, General Atlantic, Premji Invest, Avataar Ventures and Nadathur Holdings.

Today, Amagi is the fastest growing media and entertainment technology company on Earth. Founded in 2008, Amagi is a global leader in cloud-based products and solutions for broadcast and connected TV. Our cloud-based platforms support broadcast-quality, 24-hour linear channel production, channel distribution to Free Ad-Supported Streaming TV platforms, live orchestration for sports and news, OTT server-side ad insertion, and monetization analytics, as well as cost-effective disaster recovery.

Our identity and mission: Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the world's foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi way serving as our guiding light. In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology.

Work Mode : In Office

Location : Bangalore

Job profile:

Amagi is looking for a Supply Ops Team Lead to join the Media & Ad Operations team who will be responsible for account management, including proactive monetization, yield optimization, troubleshooting and reporting. The Supply Ops Team Lead should be able to identify, implement and evaluate optimizations based on account trends and work closely with publishers to troubleshoot issues when they arise to find solutions.

The ideal candidate is a strategic doer with a data-driven approach and an ability to multi-task with an eye for detail. Additionally, candidates should be excited to work in a fast-paced environment while thinking quickly on their feet. You will be working with team members and leadership in implementing continuous improvements related to inventory implementation to make the process more effective for clients and business, as well as providing additional operational support as needed.

Key responsibilities:

• Ownership of supply related client support and troubleshooting for assigned accounts
• A/B testing to check end to end integration of VAST protocol is working as expected
• Regularly monitor account performance and proactively execute optimizations
• Analyze historical performance data to identify opportunities to improve monetization and maximize yield
• Managing inventory quality and working with 3rd party verification companies to review ad logs and root out potential IVT
• Assist in the development of client-facing performance reports
• Collaborating with channel onboarding team to ensure tags are working properly when launching new channels
• Effectively resolve open projects and tickets and communicate cross functionally
• Re-prioritize work as needed, understand inbound requests and upcoming deadlines across the business.
• Other duties and responsibilities as assigned

What we're looking for:

• 4-7 Years of experience in online advertising, with a preference to supply side experience
• Ability to work second shift (2pm-10pm IST)
• CTV experience is highly preferred
• Strong working knowledge of SSAI preferred
• Good understanding of ad servers and VAST tag configuration on various ad servers (experience with SpringServe or Publica preferred)
• Highly self-motivated and well-organized with strong verbal and written communication skills
• Comfortable with Google Sheets and able to consolidate information and work with multiple data points
• Experience with troubleshooting discrepancies, tag setup issues, delivery issues, and other technical support inquiries
• Demonstrated strong time-management, prioritization, and organizational skills
• Demonstrated strong strategic and analytical planning and problem-solving skills
• Excellent interpersonal skills, with the ability to cultivate relationships and negotiate with internal clients
• Ability to meet deadlines and partner timeline expectations