Product Manager (ITSM-Halo)

Reporting to the Head of Tech Services the Product Manager is responsible for ITSM tooling/products used by Euromonitor colleagues in adding value and meeting business objectives. The primary product focus is the HALO ITSM platform that is owned by Service Desk and operated across a broad range of resolver groups internally. This role will work closely with Tech Services Leadership notably, the Global Service Desk Manager, Service Desk Leads and Service Delivery Manager. By its nature remit extends to collaborating with multiple stakeholders on business requirements in the delivery of out-of-the-box functionality as well custom solutions as required. Alongside setting the strategy for our ITSM Product portfolio the Product manager is expected to be hands on fulfilling administration and configuration duties where possible leading and/or managing work out via the Service Desk team/Vendor in meeting delivery deadlines and operational stability of our ITSM products/platforms.

Core Responsibilities :

Define the scope and vision for HALO, own the HALO product roadmap and any associated business cases.

Communicate improvements to the business ensuring our ITSM platforms meet user needs - accountability for delivering value to the customer over time

Successful adoption of the HALO platform across the enterprise

Product Management lifecycle with a focus on growth and maturity including upgrades and new module adoption, automation and integration opportunities.

Excellent knowledge and experience in delivering projects through Agile methodologies

Lead, participate manage necessary agile project ceremonies and artifacts required in the successful delivery of HALO improvements and operational stability of the product.

Managing the product backlog and prioritising work items based on changing requirements

HALO vendor relationship extending to contract and service reviews

Sets, monitors, and reviews costs to budget pertaining to HALO (ranging from License/platform to potential consultancy costs)

Administration of the platform; Production, Dev/Sandbox and any staging areas

Maximise value by identifying additional business outcomes the platform can enable

Collaborating with users and stakeholders to understand and anticipate their needs and translate them into product requirements

Identify other ITSM products that would benefit from Product Management and build a portfolio.

Requirements

Product Management and Product Leadership

Champion owned product(s) and prioritise a product-centric strategy

Shield the team from unnecessary interruptions or requests that alter direction

Engage and mediate with stakeholders in requirements and outcomes

Collaborate with team to explore and confirm what adds value currently and what might add value in the future

Develop a prioritised roadmap and use it to communicate your product strategy with stakeholders

Manage uncertainty while controlling scope, ensuring critical deadlines are met and value is delivered

Suggest various product management techniques

Work transparently and share progress

Project Management

Leverage your experience in project management methodologies, including the use of relevant tools and techniques

Identify and define the methodologies most suitable for the area

Oversee projects in conjunction with the Service Desk Team and necessary resolver groups

Agile and Lean practices

Experience applying agile principles in practice - evaluate and choose the most suitable delivery methods and processes

Make work visible for the team using measurements to deliver and report on results

Creating value for money

Assess the value of each item on your roadmap

Weigh effort against value when setting priorities

Benefits

Professional Development: Grow your career with opportunities within a consultative and professional environment

Flexible Work Schedule: Achieve a healthy work-life balance with our flexible work schedule options, including remote work opportunities and flexible hours

Positive Work Environment: Join a collaborative and inclusive workplace culture where your ideas are valued, diversity is celebrated, and teamwork is encouraged

Community Involvement: Make a positive impact in the community through our volunteer programs, charitable initiatives, and corporate social responsibility efforts

(and more?.!)

Our Values

We act with integrity

We are curious about the world

We are stronger together

We seek to empower

We find strength in diversity