Strategic Solutions Engineer

XOPS is a fast-growing startup building the future of observability and automation for IT operations. Our platform unifies complex system data to deliver visibility, control, and intelligent workflows across the enterprise, empowering IT teams to manage the entire employee technology lifecycle with precision. As industries embrace AI to automate cars, rockets, and even farming, IT operations remain stuck in the past, reliant on spreadsheets and manual processes. We believe it is time for a change.

At XOPS, we are pioneering autonomous IT operations, freeing teams from tedious tasks and elevating them into strategic leadership roles. Our mission is to drive operational excellence, financial stewardship, and security across the enterprise, while transforming the employee experience. We are just getting started, and we are looking for exceptional teammates to help shape the future.

About the Role

As a key member of our team, the Solution Engineer will play a critical role in bridging the gap between technology and business, working closely with Fortune 500 companies to drive solution adoption. This role requires a blend of deep technical expertise and strong customer-facing skills to engage with senior technical leaders, challenge traditional approaches, and introduce new ways to achieve enterprise outcomes. The ideal candidate thrives in high-stakes environments, can translate technical capabilities into real-world impact, and is adept at guiding experienced IT executives toward a more modern, autonomous approach to operations.

Key Responsibilities:

• Partner with Account Executives to engage enterprise customers, guiding them through the technical evaluation and adoption process.
• Present and demonstrate how our platform redefines enterprise operations, helping organizations shift from legacy methods to autonomous outcomes.
• Develop tailored solutions that address enterprise challenges, educating customers on new, more effective ways to achieve their desired results.
• Collaborate with product and engineering teams to provide customer feedback, shape product roadmaps, and ensure seamless integrations.
• Lead technical discussions and deep-dive sessions with customers to drive strategic alignment and solution adoption.
• Translate complex technical concepts into clear, compelling narratives that resonate with executive stakeholders.
• Support pre-sales and post-sales engagements, ensuring smooth implementation and long-term customer success.

Requirements

What We're Looking For:

• 8+ years of experience in a Sales Engineering, Solution Architecture, or Technical Consulting role.
• Strong technical background in Cloud Infrastructure, Enterprise IT Systems, or Automation Platforms.
• Ability to navigate Enterprise IT environments and engage with senior technical leaders.
• Exceptional communication skills, with the ability to present complex topics to both technical and non-technical audiences.
• Hands-on experience with Enterprise IT ecosystems, integrations, and data management.
• A consultative mindset with a passion for helping organizations rethink how they achieve operational outcomes.
• Self-motivated, adaptable, and comfortable in high-exposure engagements.

This is an opportunity to help some of the world's largest enterprises rethink how they operate, moving beyond legacy processes to a more autonomous and intelligent future. If you're excited about combining technical expertise with strategic customer engagement, we'd love to hear from you!

For this role, the estimated base salary range is between $144,000 - $176,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified

Benefits

• Competitive Compensation: Salary, Equity, and 401K
• Comprehensive Vision, Dental, and Healthcare plans
• Discretionary Time off Policy (If you need time off, take time off!)
• 11 Company-paid Holidays
• Hybrid Work Policy - 3 days in office/2 days remote
• A chance to be part of a rapidly growing startup and make a real impact!

Qualification

Bachelor's Degree