Is there a job opening for a Service Desk Engineer in Noida, Uttar Pradesh, India?

Axiom Software Solutions Limited is currently hiring a Service Desk Engineer in Noida, Uttar Pradesh, India.

Does Axiom Software Solutions Limited hire Service Desk Engineer?

Axiom Software Solutions Limited looking to hire a qualified Service Desk Engineer in Noida, Uttar Pradesh, India.

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Service Desk Engineer

Noida, Uttar Pradesh, India

89 Days ago

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Job Description

A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption.

Key Responsibilities:

Troubleshooting hardware, software, network, and system issues.
Responding to tickets via phone, email, or a ticketing system (like Jira, ServiceNow, etc.).
Installing and configuring new hardware and software.
User account management , such as password resets and access control (often via Active Directory).
Documenting problems and solutions in knowledge bases.
Escalating complex issues to higher-level IT staff.

Common Skills:

Knowledge of Windows, macOS, Linux .
Familiarity with network basics (DNS, DHCP, VPNs).
Experience with ticketing systems .
Soft skills like communication , patience , and problem-solving .
Understanding of ITIL practices (Incident, Problem, Change Management).

Career Path:

Service Desk Engineer (L1)
L2/L3 Support Engineer
Systems Administrator
Network Engineer or Security Analyst
IT Manager / Infrastructure Architect

Key Skills Required

Account ManagementAccess ControlActive DirectoryChange ManagementCommunicationInfrastructureJIRALinuxManagementSecurityServiceNowSoft SkillsTroubleshooting

Job Overview

Job Function: IT/Computers - Software & Software Services

Job Type: Full Time

Workplace Type: Not Specified

Experience Level: Not Specified

Salary: Competitive & Based on Experience

Experience: 0 - 0 yrs

Contact Information

Company Name: Axiom Software Solutions Limited

Recruiting People: HR Department

Website: https://www.axiomsoftwaresolutions.com/

Location

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