Senior UX Designer, North America Stores (NAS) Design

Amazon North America Stores (NAS) Design organization is seeking our next UX Designer. Our team is dedicated to being the beacon of design excellence within the highly visual, emotive, and impassioned space where shopping and cutting-edge technology meet. We need your experience, optimism, and energy to build simple, fluid, and beautiful experiences that accommodate Amazon?s growing and diverse product selection (e.g. household basics, beauty, fashion, home and lifestyle, pets, automotive, electronics, and more), and give customers everything they need to make confident buying decisions while delighting them along the way. We are constantly spotting opportunities to set new standards and challenge the status quo, which is why we need people who are aligned with our leadership principles and ready to make a serious impact on our industry and the world. A UX Designer role on our team offers the opportunity to lead the design of innovative retail and platform shopping experiences across multiple big, exciting and diverse programs worldwide.

You would be perfect for this role if:

You set and communicate a high bar for quality and challenge the status quo.

You collect data and triangulate a variety of inputs into insights that inform your design solutions.

You understand how to connect the dots and find opportunities between multiple touch points.

You're passionate about leading design workshops, discovery activities, and creative reviews with colleagues at all levels.

You're a master influencer and work strategically with executives and senior leaders to build alignment around broader design strategy and deliver best-in-class products.

You are an empathic teammate and mentor who nurtures a thriving, collaborative design culture.

You are a self-starter who is comfortable wearing many hats and can confidently navigate ambiguity.

Key job responsibilities

Create new shopping experiences for Amazon that solve problems in our most challenging and high impact areas.

Responsibly and effectively advocate for the customer in a corporate environment; fostering a shared understanding of the customer-centric intersection between design, technology and business.

Work closely with partners in research, design, engineering and product management to contribute to the architecture of near and long term user experience visions across applicable devices and locales.

Present to business, design, and executive-level leadership and support your design rationale using quantitative data and site metrics, customer feedback, and usability findings.

Play a critical role, with your project team, in determining the right goals to go after, problems to solve, and trade offs to make within tactical sprints and future-looking planning (3-5 years out).

To succeed, you will need to be creative, curious, comfortable working in new and ambiguous environments, and show a strong bias for action to deliver results. You will consistently develop and launch new ideas (0 to 1) along with step-change improvements to mature products by understanding the need to balance time and business constraints with providing the best possible experience for our customers. Because the scope of this position will extend across a number of programs, the ability to balance high-level, holistic reasoning with detail-oriented feature design is imperative.

About the team

We're an eclectic creative team of design, research, writing and design technology professionals that share our experiences and help each other succeed. Our creative work impacts millions of customers, thousands of selling partners, and hundreds of coworkers every day. We hire people who are unafraid of bringing their authentic selves to work. Our inspiration and collaboration depend on the diversity of our teams and the inclusion of all voices in our process. We love a complex problem and moving fast in a growing and changing environment. We appreciate action and learning from mistakes. Championing our customers, placing their particular goals in the forefront, informing the collective design, and lifting customer empathy across the larger organization is our sweetspot. Our creative work impacts millions of customers, thousands of selling partners, and hundreds of coworkers every day and we are proud to be a part of it.

Basic Qualifications

Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices

Knowledge of usability principles and techniques

Knowledge of best practices for information architecture and design

Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar

Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps

Experience defining and maintaining design patterns and UX standards

Preferred Qualifications

8+ years of UX or interaction design experience, with 3+ years being in a lead product design, or equivalent, role

Familiarity with emerging technologies (e.g. GenAI) and bleeding edge design tooling

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company?s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information,

please visit

https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.