Senior Technical Program Manager, AWS DC Central Operations

Amazon Web Services (AWS) is seeking an experienced Sr. Technical Program Manager to deliver value through improvements in software and automation in order to operate global data center infrastructure with highest levels of safety, security, and availability.

AWS is a subsidiary of Amazon.com and a leader in Cloud Computing; this is a unique opportunity to play a key role in an exciting, industry-leading technology business.

As a Sr. Technical Program Manager (TPM) in the Central Operations Repair team in the Data Center Community (DCC), your responsibilities will focus on driving software and automation initiatives and programs to enable operators to perform safe, secure, and efficient work on data center infrastructure while meeting business goals.

Scope may also span multiple subject areas within the data center operations space. Programs require timely execution with the highest degrees of safety, security, performance, availability and reliability. Our ideal candidate is a highly motivated, extremely organized individual with experience in creating methodology and building value at a global scale. The role requires the ability to quickly assimilate knowledge spanning numerous technology subjects and apply this to data center programs, products, and operations.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain ? and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

Ownership of highly visible, complex, cross-functional projects, including product definition, roadmap planning, resource planning and project execution of data center programs related to AWS infrastructure.

Accountability for the overall strategy as well as driving teams inside and outside of the organization to deliver.

Building and maintaining relationships with key owners and stakeholders across teams and organizations.

Hosting meetings to assemble the right people to achieve the program goals.

Writing crisp and clear narratives and program status reports, with the ability to communicate across different levels in the organization.

Being data-driven and using best data to determine program impact ad benefits to customers.

A day in the life

The Sr. TPM translates

business needs into data center operational programs and initiatives in order to meet the service capacity goals across data centers wordwide.

They manage

infrastructure projects that enable and optimize hardware repairs and remediations through engagements with (and not limited to): Data Center Operations (DCO), development teams, supply chain, and finance.

About the team

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating ? that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn?t followed a traditional path, or includes alternative experiences, don?t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

5+ years of technical product or program management experience

Experience managing programs across cross functional teams, building processes and coordinating release schedules

5+ years of analytical, quantitative, communication, and presentations experience

Experience building and evaluating system-level technical design

Bachelor's Degree in computer science, engineering, or a related discipline or equivalent

industry experience

Preferred Qualifications

Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Experience in technical program management working directly with software engineering teams

Experience leading highly technical programs involving infrastructure, complex systems, systems engineering

Experience in using data analysis to drive data-driven decisions (e.g SQL, Excel, etc)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information,

please visit

https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.